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Barbara True is listed as VP Claims and Support Services at Blue Cross and Blue Shield of Nebraska at Blue Cross and Blue Shield of Nebraska, based in Omaha, Nebraska, United States. AeroLeads shows a matched LinkedIn profile for Barbara True.
Barbara True previously worked as VP of Claims and Support Services at Blue Cross And Blue Shield Of Nebraska and Assistant Vice President, Claims Shared Services at Lincoln Financial Group.
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Insurance management executive with over 25 years experience overseeing all components of claims, including strategic development, complaint handling, training, customer service, and consumer relations. Successfully led initiatives in workflow efficiency analysis to gain in operational and service effectiveness. Capitalized on risk management opportunities to drive profits and growth. Sound knowledge base in both group and individual markets including Medicare Supplement, LTC, Life, Health, and Disability product lines.
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Omaha, NE, US
Responsible for overseeing all aspects of the Claims Services function. This includes responsibility for all claims auditing and adjustment teams as well as responsibility for the Medical Management team, the Federal Employee Program, and all claim support functions. The VP of Claims and Support Services leads the establishment of the department's.
Radnor, PA, US
-Multi-faceted leadership role-Responsible for Medical / Vocational operations-Medical vendor management and governance-Manage Business Consultant Group supporting product initiatives-Oversee Claims Re-engineering, a multi-year, 33.4M strategic project-Orchestrate end to end business process flow and redesign-Establish infrastructure and platform for.
Radnor, PA, US
-Responsible for setting the direction and leading 7 functional units: Complex Claims, Appeals, Social Security Benefit Coordination, Settlements, Recovery, Stable and Mature LTD/Waiver Claims and SIU-Established best practices to ensure appropriate risk management disciplines were in place-Participated in the development of strategic goals, 3 year.
Radnor, PA, US
-Managed staff in the appropriate handling of written appeals, Department of Insurance Complaints, escalated broker inquires and media complaints for LTD, STD, Life, Life Waiver and Dental products-Established benchmarks to quantify performance; provided ongoing staff development opportunities-Set appropriate course for in-house legal staff overseeing.
-Dispute resolution authority for non-litigated complaints-Designated company expert appointed by Legal Team-Coordinator of Market Conduct Examinations and administrator of state reporting-Responsible for fraud/SIU and agent conduct activity-Analyzed all levels of complaints; communicated trends and opportunities to operational departments
-Directed a staff of 120 with 5 direct reports managing claims processing, customer service, vendor management, training and system testing-Responsible for performance management, coaching and inspiring team to achieve goals-Provided inventory and budget forecasting, risk management savings, and system enhancements to improve effectiveness.
Responsible for a a staff of 70 claim examiners spanning individual health, dental, disability, and life products. Accountable for employee relations and performance management to increase the productivity, engagement, and retention of team members. Responsible for legal and regulatory as it related to claims management activities.
-Settled cases where a question of fact or law existed-Handled policy reformation/rescission action on contestable claims-Field contact for problem resolution and SIU activities
Omaha, NE, US
One of two lead trainers that developed training curriculum in multiple mediums, implemented training program, and executed on key performance results. Built and delivered an entire system upgrade including computer based training, class room lectures, and multi-media platforms. Training rolled across population of over 700 employees.
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Barbara True works for Blue Cross and Blue Shield of Nebraska.
Barbara True is listed as VP Claims and Support Services at Blue Cross and Blue Shield of Nebraska at Blue Cross and Blue Shield of Nebraska.
Barbara True is based in Omaha, Nebraska, United States while working with Blue Cross and Blue Shield of Nebraska.
Barbara True has worked for Blue Cross And Blue Shield Of Nebraska, Lincoln Financial Group, Continental General Insurance, and Continental General Insurance Company.
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