• Leading meetings on engineering wide status updates, customer escalation status updates, program increment planning, release planning, bug scrubbing to clean up JIRA and provide best targets for fix versions, sprint planning for two to three teams, engineering wide backlog grooming• Maintaining JIRA boards and backlogs and releases, SAFe calendar and events, email distribution groups, SAFe confluence pages, release plans• Coordinated our release activities and deliverables in Summer 2020 and Fall 2020 after unprecedented staff attrition spanning eight months• Training a new project manager that joined 9/2020

• Managed two cross-functional teams on mostly Domain Designer and Ad Hoc projects in JasperReports Server - Led meetings regarding clarifying requirements, reviewing technical and functional specifications, backlog grooming, sprint planning, demos, program increment planning - Managed project plans via JIRA, Confluence, and Google Docs/Sheets, and communicated estimates and status updates to stakeholders - Created and presented team plans at program increment planning events, which also involved presenting risks and dependencies - Facilitated communication between developers, QA/QAA, designers, documentation writers, and product managers to resolve ambiguity and confusion, resolve problems and obstacles, discuss and compare solutions, clarify priorities, and control scope creep• Largest project - took over ownership of the redesigned and reimplemented new Domain Designer project in early 2017, which had begun in early-mid 2015 - Wrote detailed functional specification outlines which greatly improved overall team understanding and discussions, especially with identifying acceptance criteria - Was even more hands-on with development and testing efforts for this project than for any other - Delivered 4/2019• Reported directly to the Program Manager and worked with him to implement SAFe in 4/2018 by adopting the parts that fit our product group - Reformed all engineering team compositions to be cross-functional - Moved to a program increment train with synchronized sprints that was decoupled from our release train - Prioritized and scoped epics for minimal viable product - Process changes and improvements, such as the definition of done for stories and epics and branching strategy• Certified Scrum Product Owner - Scrum Alliance, 12/2017

• Understood overall product and specific feature requirements and functionality• Created, followed, and maintained test plans and test samples in TestRail• Installed JasperReports Server web application with various databases, application servers, and browsers• Performed manual acceptance and regression testing of JasperReports Server to achieve the highest quality• Opened defects in JIRA for developers and assigned priority and severity• Verified and closed fixed defects/enhancements both internal and customer related

• Supported customers of Jaspersoft Business Intelligence software via phone, e-mail, Salesforce service cloud, shared screen sessions, and rotating on-call weekend support shifts• Created test samples and test environments to reproduce customer reported problems• Analyzed logs for exceptions and causality• Documented solutions in the public company wiki to expand the knowledge base• Understood all product documentation and searched the existing knowledge base to resolve configuration problems• Opened defects for developers and engaged them for assistance when needed• Escalated urgent issues as needed

• Supported customers via phone, e-mail, instant messaging, and shared screen sessions• On-call offshift and weekend support• Created test environments to reproduce customer reported problems• Installed web applications and modified portlet settings and web page layouts• Analyzed logs for exceptions and causality• Documented solutions for an expanding knowledge base• Opened defects for developers and engaged them for assistance when needed• Configured security to multiple LDAP servers (ITDS, MSAD, Domino, Sun One, Novell) on multiple operating systems (Windows, AIX, Linux, Solaris, etc.)• Created and modified XML scripts for use with XMLAccess and ReleaseBuilder• Analyzed heapdumps and javacores for out of memory/hang/performance issues• Liason between WebSphere Portal L2 Support and People Finder L3 Development• IBM Certified System Administrator - IBM WebSphere Portal V6.1

• POS - Point of sale software• Performed regression testing from both the base project and customized project perspectives• Opened defects and feature enhancements for developers• Created test scenarios in XML for internal test program• Ran Eclipse JUnit tests• Developed in C++ and Java in Visual SlickEdit for defects and features