Oversight of multiple teams that Managed Deals with 800MM + in investments providing quality service.Contribute to development and enhancement of initiatives to improve overall client service.Maintain relationships with various business leaders on trends and issues for opportunities for future growth.Manage relationships with assigned clients and work with various teams to resolve issues relating to the client’s needs.Manage multiple client service team globally.Direct drafting and production of monthly and quarterly reports and payments for clients and investors.Stay up to date with industry best practice to meet regulatory requirements.Manage, direct, develop and motivate staff to maximize talent and contribution.

Coordinate with 2LOD for risk type assessments.Assist in translating controls and provide feedback for improvements within risk framework.Partner with operation teams to review controls and identify key/non-key controls.Review assessments performed on key controls adhere to guidelines and can withstand key stakeholders’ scrutiny and challenges.Work collaboratively with key stakeholders on Minimum Standard Control Policies.

Leads and directs the team on daily functions in risk mitigation.Partner globally with colleagues and senior leadership to ensure cohesive global operating model.Review KPI and KRI to identify and track issues and work with business partners to develop resolution strategies.Review internal breaks with senior management and with managing staff. Identify enhance and maintain control of internal reconcilaition processes with depo, nostros, settlements, and intercompany systems recons.Ensure KOPs/ DTPs are updated.Audit contact for internal/external audits within margin.Partner with settlements and treasury to implement solutions to enhance settlement functions and optimize rehypothecation collateral.Strong organization and advanced critical skills to drive innovative solutions.Ability to efficiently manage resources, and effectively manage stakeholders while maintaining a controlled environment.Primary resource with assisting in cross functional teams and flexibility.Daily interactions with external and internal clients serving as an escalation contact for disputes and problem solving.

Review and process on average of 1.2 billion in collateral daily.Risk management through margin and collateral process with OTC products.Point contact with FOBO controls and report weekly on outstanding breaks.Assisted with regulatory, audit and compliance request.Oversee dispute management through daily reconciling portfolio breaks and resolution.Assisted with root cause analysis on reoccurring breaks and work with internal teams to develop resolution.Coordinated with middle and front office, credit, relationship manager, and legal to identify and resolve trade breaks.Provided excellent client service to high profile clients through good communication; follow up with client and actively resolving issues.

Risk management through margin and collateral process.Dispute management through daily reconciling portfolio breaks and resolution.Assist with root cause analysis on reoccurring breaks and work with internal teams to develop resolution.Work with middle and front office on various products and Credit to identify and resolve trade breaks.Provide excellent client service to high profile clients through good communication; follow up with client and actively resolving issues.Proactively work with management team in identifying issues and potential risk. Assist with improving daily operations through UAT and processing enhancements

Supervised Staff with daily functions and responsibilities.Assisted the firm in mitigating bank risks according to industry standards through margining and collateral process.Interacted with trading entities to settle cash and security payments for various types of collateral including interest, dividends, capital increases, and reductions in normal value, splits and exchange offers.Provided month end position reports to clients and ad-hoc reporting.Liaise with various internal desks and areas of the company and external clients to research and resolve discrepancies with trade pricing and bookings.Effectively communicated issues and escalate to management aged disputes to maintain good customer relationships.Researched and resolved breaks, updating commentary according to company standards.Provided control reporting to management on daily basis and assurance that month end reconciliations are accurate.cedures.• Manage rotation list of weekly responsibilities and system updates

Setup up over 100 accounts weekly in various systems in Foreign Exchange area of business. Updated and enter cash instructions for 300+ accounts weekly involved in trade settling.Verify instructions with clients according to industry guidelines. Assisted with investigation reports of failed processes.Provided direct assistance to middle and front office in regards to settlement instructions.Assisted in various team projects.Updated over 1000 accounts quarterly to assure accuracy. Barbara Wilkerson

Managed a caseload of 80 customers for State Workforce Investment Act Program.Verified information using Employment Security Commission Mainframe and assist in finding placement for unemployed clients.Counseled and coordinate workshops on resume preparation, and interviewing skills.Developed an information session to inform displaced workers of WIA program.Exceeded State expectations of successful placement of workers quarterly.

Managed and directed 1.5 million in accounts receivables.Analyzed financial information and prepared financial reports.Audited contracts, and prepared reports to substantiate contract requirements.Maintained 1500 accounts and produced reports to Management.Reconciled monthly accounts and made adjustment journal entries.Assisted in budget preparation for fiscal year.Collaborated to develop a centralized collections procedure on delinquent accounts and, reduced the number of delinquent accounts by 60%.Managed and coded payroll on a bi-weekly basis.Maintained excellence customer relations, assisted in resolving problems and complaints.