Barbara Walker Email & Phone Number

Cincinnati, Ohio, United States

• Generate clear and logical processes and procedures
• Work with subject matter experts to identify specific target audience’s processes and training needs and gather all content needed for development of training content, curricula, and activities
• Collaborate with business function leaders and SMEs to identify training objectives
• Design and maintain end-to-end training programs and all supporting material/media (audio, video, role plays, games etc) for business functions across the entire organization utilizing multiple design programs, such as.
• Create engaging training exercises and activities that enhance the learning process
• Develop creative methods of implementation to assist in training effectiveness and user adoption

Dayton, Ohio, United States

• Monitor, assess, and address incoming request for training and development projects from all employees
• Maintain course catalog for all content stored in the organizationally-utilized Learning Management System (LMS)
• Develop and implement complete instructional writing curriculum, including facilitation of initial training and any upskill or reskill trainings on an as-needed basis
• Design and maintain training modules and all supporting material/media (audio, video, role plays, games etc) utilizing multiple design programs, such as RISE, Camtasia, SnagIt, etc.
• Troubleshoot issues for all employees' utilization of e-Manual and LMS on a daily basis
• Perform bi-annual audit of all content stored on organizationally-utilized LMS to archive and/or update content

Dayton, Ohio, United States

• Support all internal departments in the development, organization, and implementation of e-Manuals
• Ensure all business function procedures are compliant with relevant regulations and are consistently written
• Provide SME-level support for procedure writing, including facilitation of training for Sharepoint sites
• Coordinate with SMEs in all business functions ensure accuracy of currently-published procedures
• Continually enhance knowledge of all business functions to support a matrix environment
• Facilitate needs assessments to deliver procedures to address performance, knowledge, and skill gaps

Dayton, Ohio, United States

• Compile research regarding instances of alleged misconduct, harm, or poor medical care from network dental physicians communicated by members
• Contact physicians and medical facilities to obtain medical records needed to complete quality of care reviews
• Provide all current quality of care cases to the Dental Director within a timely fashion to ensure compliance
• Prepare agenda, schedule all meetings, distribute all investigative materials, capture meeting minutes, and provide valid input as an active member of the Potential Member Risk committee

Dayton, Ohio, United States

• Advocate for members to assist with healthcare, personal, or family issues by providing community resources, resolving access to medical care issues, and coordinating with other community agencies
• Research, investigate, and resolve highly complex member complaint issues
• Provide coaching and SME-level guidance to Grievance Specialists regarding job functions and best practices
• Monitor and reconcile numerous daily reports to ensure compliance with state and federal regs and timeframes
• Attend and participate in committee meetings to fine-tune processes and strategize on departmental improvement
• Assist in interviewing, employment screening, selection, and training of newly hired Grievance Specialists

Dayton, Ohio, United States

• Field incoming calls and resolve member issues about CareSource healthcare plans and benefits
• Point of contact for Customer Service Representatives who have questions and need assistance throughout the day
• Field supervisor calls from dissatisfied members and provide resolutions to intricate issues
• Provide coverage in times of need caused by heavy call volume several days a week
• Assist with work overage in other departments (i.e. Grievance and Appeals)
• Point person for special projects and immediate-need issues