As the Director of Mentorship & Quality Control, I draw on my extensive management background to support the professional development of our growing team. My primary responsibilities include guiding team members to achieve their full potential and ensuring the precise execution of our systems and programs.In addition to fostering professional growth, I leverage my extensive IT leadership experience to manage and enhance our Information Technology infrastructure. This includes a focus on maintaining and improving our security measures and ensuring strict compliance with HIPAA regulations.With a commitment to excellence and a passion for both technology and talent development, I strive to create an environment where our team can excel and our systems operate flawlessly.

- Managing a team of ten, consisting of all analysis based roles.- Standardization of business processes, roles and responsibilities. Developed foundational, competency based documentation including process that supports career advancement and professional growth.- Managing resource needs or challenges regarding the work within the product team areas. Heavy coordination and planning focus.- Facilitating communication across Agile business support teams- Formalizing the resources such as talent, training and job pathing required to achieve team excellence.- Special projects include collaboration with HR and Learning & Development on IT related initiatives.

+Promotion after 4 months- Managing a team of six Strategic Business Analysts and Associate Business Analysts- Defining, documenting, and adhering to best practices- Work Planning and resource allocation. This includes forecasting and estimation activities.- Helped to execute organizational, team, division and enterprise level goals- Collaboration and Partnerships. This role was key towards helping mentor and coach the Strategic BusinessAnalyst team towards building and enhancing productive engagements at all Business levels.- Formalized, defined and managed SBA processes This includes building, maintaining and leveragingrelationships with the business and technical stakeholders.- Lead role in transformation of IT restructuring multiple teams from Waterfall to Agile format.

Contract Employee- Managing multiple application implementations across all stages of development and across functional teams including mobile deployments.- Program planning, vendor management, requirement management, development, testing, implementation and post-production support & maintenance.- Supported and lead business partners in documenting project requirements, use cases, test scripts/execution and the creation of custom training material for user base.- Coordinate with functional departments to identify and/or procure hardware and software for internal staff.- Assisted business partners in escalation of business-critical issues and supporting post implementation to ensure problem resolution expectations and timeframes are met per agreed-upon terms.- IT liaison with business partners for the purpose of solution discovery, service management, risk management and relationship management.- Led daily SCRUM meetings across multiple projects.

- Managed overseas/offshore vendors for data center services by prioritizing resources to address multiple service demands in times of resource constraint or excess demand.- Successfully managed the migration of 70+ global applications into a regional data center from field offices.- Year on year growth averaged 6 applications. This included the management of post migration support.- Liaison between the business application owner and the 3rd party vendor for incident support and issue resolution. Territory included North America, South America and the United Kingdom.- Incident escalation monitoring of all procedures related to the identification, prioritization, resolution of application hosting and infrastructure support incidents, root cause analysis.- Coordination, scheduling and support of DR testing annually across multiple business critical applications.- Proactively identified the need for improved IT service processes and performance in specific areas.- Implemented actions to achieve service improvements or re-engineering of processes for run books.

- Managed overseas/offshore vendors for data center services by prioritizing resources to address multiple service demands in times of resource constraint or excess demand.- Successfully managed the migration of 70+ global applications into a regional data center from field offices.- Year on year growth averaged 6 applications. This included the management of post migration support.- Liaison between the business application owner and the 3rd party vendor for incident support and issue resolution. Territory included North America, South America and the United Kingdom.- Incident escalation monitoring of all procedures related to the identification, prioritization, resolution of application hosting and infrastructure support incidents, root cause analysis.- Coordination, scheduling and support of DR testing annually across multiple business critical applications.- Proactively identified the need for improved IT service processes and performance in specific areas.- Implemented actions to achieve service improvements or re-engineering of processes for run books.- Supervised a staff of six technical Developers.- Project Manager/SME for Oracle Portal and EBS applications. Led cross functional teams and responsible for all communication to business staff.- Quality assurance testing, documentation and training guides performed post patching and upgrade cycles.- Assured supplier compliance with contract terms and conditions, commitments, and notifications.- Direct day to day operations of Oracle billing system. Requirement gathering, prioritization and organization of requested application changes, leading cross functional teams in UAT testing across multiple environments through production implementation.- Coordinated Oracle Service Requests including all system security patches and application updates across EBSO and Portal environments keeping the applications secure and patch levels current.

- Managed IT application projects by working with various internal resources, requirements gathering and benchmarking outside vendors and negotiated project costs.- Oracle ESBO Super User. Produced test scripts, end user training documentation and manuals with each upgrade.- Led all cross functional teams’ unit and integration testing of applications, customizations, script writing, training, post-implementation support of all implemented Oracle applications. This included IT, HR, Finance and SME’s.