Barbara Westfall Email and Phone Number

Team increased on time delivery to Customer to 96% on continuous basis for last 4 yearsGenerated production schedules based on forecast, customer demand and stock levels by monitoring incoming customer orders and comparing to forecastDeveloped kanbans & kanban levels for customer sub-assembly levels to ensure continued supply of product availability at upper level box build Monitor materials available for production plan and proactively monitor potential part shortagesMaintained a positive business relationship with client Presented monthly customer demand report to program management and account representatives Worked with materials and purchasing on communicating part shortages and customer expedite requests and requirementsTWIN CITY BOTTLE/

Increased productivity 7% by analyzing and altering batching methodBalanced workloads by machine capacities, forecasts and inventory turn goals, with customer needs, to create production scheduleLiaison with Purchasing, MIS, Sales, Art, Customer Service and Shipping

Make sure all order ship on time. Achieved 96% on time delivery and exceeded general managers expectations

Supervise staff of six customer service representativesTrained new representatives and maintained on-going training for all staffMonitored work flow, maintaining continually high customer satisfactionWrote, approved, negotiated claims and settlementsAppraised performance of customer staffPrioritized orders and set lead-times with Production Manager

Assigned to service key accountsEvaluated and adjusted workloads in regionTeamed with regional sales managers to develop new accounts

Communicated with customers to clarify purchase orders or offer alternativesResponded to customers inquiries concerning pricing, order status, expeditingSolved customer problems on a daily basis