Perform research to determine appropriate course of action to resolve concerns or complaints. Conduct investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc. Partner with others (including customers, merchants, clients, executives, agencies, and regulatory and/or government representatives, bankers) to ensure resolution of matters. Ensure identified risks and/or problems are clearly documented. Provide final resolution using escalated permissions, similar authorities as first tier supervisors. Participate in special projects as assigned.

Answering customer inquiries and complaints on more complex product and services for high value customers. Resolving and de-escalating complex complaints while maintaining a high level of customer service. Provided assistance to first tier bankers. Providing coaching and support to my peers and new bankers

I am responsible for answering customers inquires and complaints on more complex product and services for our premier customers. I resolve complex issues and perform research to resolve complex customers problems. I am responsible for cross selling while maintaining the highest level of service.

I was responsible for contacting Idaho employers to collect unpaid taxes, civil penalties and missing reports. I assisted employers by explaining complex tax laws and penalties and completed reports for employers if needed.

I contacted Idaho Employers to ensure their participation and compliance with the New Hire Reporting Law and provided follow up and promotional materials, forms, and new hire reporting.