Ccs 2 Front Line Agent
Current
Christiansburg , Va
Take inbound call on average of 95 - 100 per day. I handle all phases of the clients needs. If the need a technical question answered, they come to me , if they don't know how to read their bill , they come to me. As challenging as is it , you learn to wear many hats, One minute you are Ms. Fix it, the next you are the phycologist , listening to the problem de jour . You must have a thick skin to work there, the clients can sometimes be down right nasty. Just remember you are one dial tone away… Show more Take inbound call on average of 95 - 100 per day. I handle all phases of the clients needs. If the need a technical question answered, they come to me , if they don't know how to read their bill , they come to me. As challenging as is it , you learn to wear many hats, One minute you are Ms. Fix it, the next you are the phycologist , listening to the problem de jour . You must have a thick skin to work there, the clients can sometimes be down right nasty. Just remember you are one dial tone away from being done , Show less