Barbara Ameli Email & Phone Number

Ascot, Gb

London Area, United Kingdom

London Area, United Kingdom

I had the opportunity to help redesign WineFi's digital presence on both desktop and mobile. This involved creating a design system from the ground up, a color palette, and designing every screen and visual asset. I collaborated closely with stakeholders and developers to ensure a seamless design-to-development process (and ultimately, a great user experience)

Led the seamless integration of AI elements into the EduCompass education software by collaborating with stakeholders and guiding the design team to develop a user-centric high-fidelity prototype on Figma. Validated successful integration through positive teacher feedback in usability tests. Established a comprehensive component library for design consistency, ensuring an efficient handover to the development team. Oversaw the design handover process within the UX design team, aligning final decisions with research insights and product goals. Excited about the positive impact on education through effective AI implementation in EduCompass.

London, England, United Kingdom

Fluent in English, Spanish, and Portuguese, I provided exceptional customer support for the UK, Spain, and Portugal markets, consistently surpassing daily KPIs with 45+ contacts. Adaptable to remote work, I contributed to events, offered translation services, gathered user data, and provided IT support. I was honoured with the 'Rising Star' award for consistently exceeding targets, enhancing brand support during my term.

London, England, United Kingdom

Customer Support professional with English and Spanish proficiency at Rocaba Packaging, Feb-May 2022. Skilled in CMR systems, I managed aftercare and effectively communicated via phone, live chat, and email. Successfully resolved customer complaints. Additionally, translated diverse documents, contributing to business expansion in Spain.

London, England, United Kingdom

Volunteered as a Helpline Agent at LAWRS, October 2021 - March 2022, providing support to Spanish and Portuguese speakers offering comprehensive telephone assistance to high-risk individuals. Actively listened to members queries, referred them for advice and support, and managed database administration using Lamplight. Ensured proper assessment and referral to appropriate services, demonstrating detailed knowledge of welfare, legal support, psychological services, and available resources.Interpreted the Annual General Meeting simultaneously from Portuguese into Spanish.