WHAT I DO: I have been an active contributor in the growing field of user experience research and design for more than 20 years, first as a maker, then as a strategic consultant, business partner, and thought leader. Throughout my career, I gained hands-on experience in design, development, and business roles in several very different industries. Most recently, I rose quickly to an executive leadership role at Fidelity, where I have a long track record of success designing and improving features, experiences, and interfaces for everyone who uses our products.WHY IT MATTERS: There are always multiple solutions to a problem, so I challenge myself—and my team—to think both creatively and pragmatically about our work. Expertise in design is only one piece of the puzzle; a truly exceptional UX leader can also innovate across technology, business, and product domains. As a frequent consultant on UX/CX projects and initiatives, I excel at visualizing the entire landscape of an experience, understanding how it connects to other experiences, and making strategic changes that cascade through the whole journey.MY LEADERSHIP PHILOSOPHY: Although my first love will always be design, my proudest legacy is the strong teams and cultures I have built over the years. At Fidelity, I am a sought-after mentor who has helped many people to discover and amplify their strengths. I teach people to tell compelling stories, build trust and respect with multidisciplinary peers, navigate challenging projects with confidence, and constantly generate groundbreaking new ideas. WHERE I EXCEL: Designing Customer-Centric, Human-Centered, Data-Informed Digital Products ✯ User Experience (UX) Strategy at Enterprise Level ✯ Investing in Customer Experience (CX) Improvements ✯ Product Development Lifecycle Management ✯ User Research & Workshops ✯ Data Analytics & Data Storytelling ✯ Integrating Personalization & Machine Learning Technologies ✯ User Interface (UI) Design, Web Design, & Graphic Design