Managed three departments under the Director of Rooms Operations, leading a team of 60 employees, including four direct-report managers.* Control hourly payroll cost per occupied room and reduce productivity results to 0.47 YTD versus budget of 0.5 for Front of House departments* 86% Engagement survey result for Front of House with 83% Manager excellence scores achieved with 17% increase YOY* Marriott Bonvoy Loyalty Hotel Champion, recognized as Top Performing Marriott Bonvoy Enrollment property based on 2023 YOY results for Luxury properties East Coast USA* Exceeding 2023 Upsell results YTD by $150k in line with Profit Improvement Plan* Loyalty member satisfaction increase with 1.8% and member enrollment raise with 14.4% YOY succeeding 2023 goal by 10%* 126 points Brand Standard Audit improvement for Front of House departments YOY in 2023 and 44 points YOY in 2024 resulting in Green zone* Property BLT Champion - responsible for driving guest satisfaction results through total hotel approach strategies and initiatives

Led two departments in coordination with the Director of Operations, supervising a team of 50 employees, including seven direct-report managers.* Rebuilding the entire Front of House team with a total hire of 40+ employees in a year time with successful training and onboarding whilst maintaining guest satisfaction scores and luxury service standards above target* Delivering all Key Performer Indicators above goal for 2022 with significant raise YOY in all metrics* Highest Average Daily Rate (ADR) of 389 GBP reached in hotel's history during June 2022* Top performing hotel in RevPAR increase and total upsell revenue among TSA properties with 3.7% ADR impact supporting post pandemic revenue recovery* Opera 5.6 (Property Management System) Project Lead and Integration Champion - 4 months of pre-work and 3 days integration managing 5 departments and 7 managers on timeframe and completion of tasks* 77% Associate Engagement survey result accomplished for 2022 with 87% Leadership Excellence across departments, 4% YOY results across departments

Responsible for the Front Office department, overseeing 30 associates, including four direct-report managers.* Achieved Guest Voice (Customer satisfaction measurement) Intend to Recommend score increase 8.3% YOY, and Staff service satisfaction increase 9.7% YOY* Highest ranking London property award amongst Marriott hotels for 2019 and 2021 Premium Upsell results* Marriott Bonvoy Lead Connector and Mission 67 (Guest Satisfaction) Champion - manage overall performance of total guest satisfaction scores with 8+ departments and dedicated champions involved, work on monthly presentations, action plans, recognition events to meet guest satisfaction within set timeframe. Present, delegate, collect and analyze data with accurate breakdown and assignment for certain areas of responsibilities among delegates.* Realigning Standard Operating Procedures including Brand Standard Audit after Starwood and Marriott merge* Worked all the way through pandemic as Lead Operations Manager and part of hotel’s skeleton team🏆 Leader of the Quarter Winner 2019

Assist Rooms Division Manager administering Front desk operation and At Your Service by managing a team of 10 employees.* Hotel refurbishment Project Lead, driving pre-arrival guest communication to post-departure, optimizing inventory balance, revenue maximization and maintaining all customer satisfaction goals* 97% Associate Engagement Survey achieved* 100% Front Office Balance scorecard results* Marriott Bonvoy Integration Champion leading the successful merge of three loyalty programs in August 2018🏆 General Manager Special Recognition Winner 2018

Representing the General Manager at all times by overlooking entire hotel operations and resolving customer inquiries. Direct both Front Office and Guest relations departments reporting to Front Office Manager.* Exceeding TSA Upselling goals with 40% above target with 131% YOY* Mobile Key Deployment Champion

The Global Leadership Development Program at Marriott International, with a focus on the Rooms Division, offered comprehensive training and rotational assignments across key areas such as Villa Reception, Club Lounge, Housekeeping, Front Office, and Guest Relations. In a supervisory role, I worked closely with department heads to gain hands-on experience and strengthen my business acumen in hotel operations.

Completed internship in Guest Relations and Club Lounge.