Barbara Aymee F Santos Email & Phone Number

London, England, Gb

London, England, United Kingdom

Responsible for project engineering Deliver quality solutions and control delivery time, ensuring the quality outcome Support the sales / consultancy team and project lead in proposal evaluation Design, Develop, Document and User Testing of systems In-house testing of defined solutions Create, control and monitor all project documentation Assist in the definition and delivery of templates and modules for repeatable solutions Provide operation and maintenance training to customers and internal support staff

London, England, United Kingdom

• Close profit and loss monitoring• Opening and closing the restaurant;• Staff management and incentives including team building and training.• Sales, customer, people and profit targets weekly and quarterly.• Assured Customer Experience; Connects with customers, engaging with them to makesure they’re satisfied and making sure customers leave with an excellent impression;▪ Positively resolves customers issues;• Stock management and monitoring.• Personalized marketing ideas and projects.• General repairs and housekeeping.

Goiânia, Goiás, Brazil

My duties include but are not limited to:▪ Responsible for all Le Lis Blanc brand retail customers in 5 states in Brazil▪ Sales Analysis and Financial Report with 92% growth in the semester;▪ Development of new business opportunities through the marketing program;▪ 12% increase in new customers;▪ 100% of results achieved after implementing Customer Relationship Management(CRM);▪ Practical and theoretical training for the team with 30 employees;▪ 29% increase in customer purchase volume after use Layout the smart way;▪ 110% of target achieved - Total of 1.1 million in sales.

Goiânia, Goiás, Brazil

Receiving and serving customers who enter the sales hall, evaluate the profile of customers, understand and demonstrate the products, guide, inform, assemble looks to the customer and close the sale. Carry out the Visual Merchandising of the store and the showcase weekly, organize and clean the sales hall.▪ Develop sales strategy▪ Organize customer schedule▪ Analyze target audience data▪ Make calls to Customer Service Management▪ Perform After Sales

Rio De Janeiro, Rio De Janeiro

▪ Oil rig maintenance reduced costs by 20% by planning and reviewing each service indetail.▪ Optimization of 96% of the time of each service performed on the oil platform▪ Comparison of seasonality through graphs, tables and planning using MS Excel AND MSProject▪ Optimization of 37% of service requests through the SAP tool.

Rio De Janeiro E Região, Brasil

▪ 56% increase in customer requests in the Supply Chain area more accurately;▪ Optimization of 20% of the time when analyzing purchase orders through the SAP tool;▪ Implementation of emergency stock, reducing out-of-time orders by 47%;▪ 29% Waste Reduction through prerequisite analysis▪ Analysis of buyer contracts;▪ Optimization of 38% of Material transfer between onshore and offshore.

Rio De Janeiro E Região, Brasil

▪ 128% of goals achieved in the year;▪Customer Relationship Management (CRM);▪ 65% reduction in negative customer responses through quality control;▪ 92% improvement in team performance, total 15 employees, through feedback andtraining;▪ 4 awards for: best service, highest percentage of goal achieved, number of registrationsmade and highest percentage of customer recovery.

Bachelor Of Engineering (B.Eng.), Production Engineering, 7,5

Coaching De Performance Comportamental

Activities and Societies: Coach individual e em grupo

Jr Bpm Consultant, Business Process Management

Activities and Societies: Business process modelling and automation. Simulation and automation of processes, creation of forms.

Curso De Modelagem, Análise E Redesenho De Processos, Process Management

Process and Layout analysis, analyse the proximity of the sectors through tools such as proximity matrix, redesign processes and layouts.

5Ss Para Os Pequenos Negócios, Programa 5S

Simplification of the work environment, the reduction of waste, the elimination of activities that do not add value, the increase.

Fine Production Programing With Aps – Preactor 400, Production Planning, Control And Programming

Programming and registration of primary and secondary resources, import production orders from Excel spreadsheets, registration of setup.

Advanced English, English Language And English Language Literatures, 8

Activities and Societies: Development of the English language