• Maintains strict confidentiality of the firm’s personnel affairs and client information (Knowledge of Attorney-Client Privilege and Confidentially)• Works as a liaison with clients, partners, associates, management, billing, and other departments to resolve A/R discrepancies and to retain clients (business)• Calendaring of meetings with attorneys, management, clients for follow ups on client matters to improve and processes that are agreeable to increase collections of the attorney’s receivables to• Run Carpe Diem reports to analyze staff time and rates per matter and review various Ad Hoc reports for receivables, rates, accruals, time, and revenue analysis for partners, management, and executive staff• Escalation of accounts with discrepancies issues to firm leadership, participates in special projects as assigned• Review Aging reports and assist in developing strategies to improve collections, retain clients by providing support and resolving disputes or issues• Research and recommend re-submitting rejected invoices via electronic billing to e-billing websites (e.g., Collaborati, Legal Tracker, CounselLink, T360, etc.).• Monitor Delay Pay, settlements, payment plans to ensure payments are received as agreed

• Knowledge of Attorney-Client Privilege and Confidentially, and maintains strict confidentiality of the firm’s personnel affairs and client information• Participation of Talent Management• Works as a liaison with clients, insurance/claims adjusters, counsel, management, billing, and other departments to resolve A/R discrepancies• Negotiates settlements, executes written and verbal agreements, Review client contracts to ensure pricing, and agreements are being executed• Creation of electronic and written communication such as: documents including emails, correspondence, settlements, mutual releases, and office memorandum.• Provides reception duties, handling telephone inquiries, and processing incoming/outgoing mail• Preparation of materials for meetings, calendaring of meetings with attorneys and management on client matters• Escalation of accounts with discrepancies or collection agency worthiness to management • Request refunds, directs application of payments and or credits to invoices and balances, and reconciliation of outstanding balances• Research rejected invoices via electronic billing to e-billing websites (e.g., Collaborati, Legal Tracker, and CounselLink) for request of appeals, and resubmissions• Retain and strengthen relationships with clients by providing support and resolving disputes or issues

• Participation in Talent Management• Monitored employee performance, assisted in performance reviews, action plans, and termination of employment• Trained and supervised employees/management and assisted with developing collection procedures for both Applicant and defense work.• Preparation and review of Aging reports to manage collections performance to gauge progress and establish goals• Create open invoice reports, monthly statements, delinquency letters, and submission of billing forms to correct billing errors• Maintain office supplies and equipment and participate in the implementation of new ERP software• Retain and strengthen relationships with clients by providing support and resolving disputes or discrepancies• Works Directly with the Director, Chief Executive Officer, and Chief Financial Officer to assist in enhancing and developing collections procedures • Collaboration with executive and management staff to help identify and resolve conflicts within the organization (Task Force)• Works as a Liaison with clients, sales, billing, and management to ensure clients are paying promptly, effectively apply, reverse, refund Payments, establish payment plans, and negotiate settlements• Review and research client contracts for discrepancies and interpretations for conflict resolution that may prevent clients from remitting payment• Communicates and Negotiates with Defense to resolve Workers' Compensation liens over the phone and at Lien Hearings (med-legal bills)• Filing and withdrawing of Workers' Compensation Liens via EAMS and the calendaring of Lien Hearings• Drafting of Stipulations to Pay Liens (Stipulation and Order to Pay Lien), appealing Explanation of Reviews through appeal letters and Second Bill Review forms.• Managed both plaintiff (or applicant) and defense receivables

Skilled collector with the ability to negotiate with defendants, opposing counsel, and Clients to resolve unpaid balances for subrogation cases, breach of contracts, commercial and third party. Negotiate settlements with defendants due to breach in contracts, and unpaid services.Review and create; Mutual Releases, Stipulations, Settlement letters, contracts, default Judgments, and Invoices. Follow up with clients, and defendants regarding Bankruptcy accounts. Locate assets and contact information to assist in implementing suit. Request discovery, and seek recommendations for litigation. Contact sheriff and defendant employers to follow up on levies.