Barbara Benjamin Email & Phone Number

Roseville, Ca

Fremont, Ca

Responsible for managing the Technical Publications department as well as documenting and maintaining document sets for automation equipment for the disk drive industry. As a tech writer, tasks include gathering information from engineers, AEs, customer support staff, existing specs, etc.; creating and revising graphics; ensuring technical accuracy via a technical review process by using Adobe Acrobat; generating PDFs; releasing documents; and using and creating single-source documents and templates. Also document in-house manufacturing process procedures. I introduced the concept of single-source documents to simplify the maintenance of multiple documents containing the same information and procedures, and I also structured the release process and documented in-house procedures for documentation as well as create and maintain document templates.Technologies used: FrameMaker, Paint Shop Pro, Visio, Adobe Acrobat, Excel, MS Word, Sharepoint, and JIRA

Responsible for defining and documenting security policies based on the PCI Data Security Standards, as well as creating any other documents in support of the PCI DSS policies, such as process and procedures manuals. I was also responsible for developing a document control program.

Responsible for writing and keeping the GEM communications manual current, writing the release notes (which serve as product manuals for this company), and writing and revising work instructions for the software that controls equipment that processes semiconductor wafers (either manually or through factory automation). Tasks include gathering information from engineers, AEs, customer support staff, existing specs, etc.; creating and revising graphics; ensuring technical accuracy through a technical review process by using Adobe Acrobat; as well as indexing, generating PDFs, releasing documents to the website, and using and creating single-source documents.Technologies used: MS Word, FrameMaker, Dreamweaver, Illustrator, Photoshop, Paint Shop Pro, Adobe Acrobat, Excel, SourceSafe, MS Access, and TestTrack

Responsible for writing and maintaining a set of manuals for several hardware products, which includes gathering information from engineers, AEs, customer support staff, existing specs, etc.; creating and revising graphics; ensuring technical accuracy through a technical review process, using Adobe Acrobat; as well as indexing, generating PDFs, and releasing manuals to the website; use and create single-source documents.Technologies used: MS Word, FrameMaker, WebWorks, Illustrator, Photoshop, Adobe Acrobat, Excel, Agile, and Contribute

Responsible for all aspects of the online help system for the CAD product, which included designing and writing the online help (by using and testing the product), gathering information from engineers, QA staff, specs, etc., keeping it current as the product evolved, ensuring its technical accuracy, screen captures and developing graphics, as well as indexing, processing, and posting it to the website. In addition, I was responsible for developing the documentation production schedule and managing other writers to meet release deadlines.Technologies used: MS Word, FrameMaker, PageMaker, Paint Shop Pro, Dreamweaver, WebWorks, HTML Help Workshop, PowerPoint, Acrobat, Excel, SourceSafe, Perforce

Responsible for writing certain aspects of the CAD product for the online help and print manuals, which included gathering information from engineers and QA staff, building 3D models (by using and testing the product), screen captures, developing graphics, as well as indexing the content and writing tutorials. I also developed and wrote online and PDF newsletters.Technologies used: MS Word, FrameMaker, Paint Shop Pro, Dreamweaver, WebWorks, HTML Help Workshop, PowerPoint, Acrobat, Excel, StarTeam

Initially responsible for writing the highlights of research reports that were posted to the website. Then, in addition, I was responsible for managing two other writers, maintaining the production schedule and assignments, as well as managing the webpage content, which included the graphic segments.Technologies used: MS Word, FrameMaker, Excel, Lotus Notes

Responsible for writing all textual content, which included data sheets, white papers, and marketing materials, as well as develop graphics to be used in various printed marketing materials.Technologies used: MS Word, Word Perfect, PageMaker, Excel, Paint Shop Pro

Ba, English With Creative Writing Minor

Graduate with honors. Won awards for short stories and poetry

Aa, Technical Writing

Graduate with honors.