Barbara Torenvliet-Berruti Email & Phone Number

The Hague, Zh, Nl

Rijswijk, The Netherlands

Expert function within the patent formalities units. The work comprises the tasks of a Patent Formalities Officer as well as other duties: - Acting as trainer for EPO cross-site- Acting as on-the-job coach within the unit, giving feedback, helping and advising colleagues- Drafting and issuing communications and decisions - Harmonisation of working methods and maintenance of quality standards within the unit- Supporting unit staff in absorbing and understanding changes in rules/procedures/new developments- Familiarisation with various sources of reference and formalities related tools- Dissemination of information coming from experts- Supporting experts and the central unit by giving feedback and advice on procedural and quality matters and making proposals for improvement- Giving advice and feedback to experts and unit managers on formalities and related matters within the unit

Rijswijk, The Netherlands

Administrative handling of patent applications from the search phase until the final grant or refusal of a patent. Advising applicants and representatives in procedural aspects of the patent process. Close cooperation and support with patent examiners. Analysing the file flow to identify bottlenecks and reduce delays. Official coach for newcomers. Presentations to other departments and external visitors.

Rijswijk, The Netherlands

Administrative handling of patent documents and applications upon filing. Initiating the various procedural steps and checking whether requirements are met by the applicants. Participation to a working group to create a new training manual, coaching colleagues.

Rotterdam Area, Netherlands

Responsable for expanding the Italian market, traveling to IT Shows and meeting potential customers on site. Assisting current key customers in daily operations, supplying quotations, updated pricelists, order processing and account receivables. Keeping customers updated on market trend and acting as financial advisor.

The Hague Area, Netherlands

Monitoring Amazon.com Retail and Marketplace transactions for possible fraud to ensure a secure environment for Amazon.com customers. Investigating retail and marketplace transactions for suspected fraud using automated and manual tools. Communicating with customers, financial institutions, law enforcement, other department associates, management and peers.

The Hague, South Holland, Netherlands

Providing high level of attention to all customer needs via email and via telephone. Dealing with returns and claims, shipping issues, payment changes, refunds, and performing changes to customers accounts. Educating customers to the use of internet self-service options and ensuring customer satisfaction.

Milan, Lombardy, Italy

Coordinating European Trading Partner Implementation Programs (TPIP) in Italian, French and English and assisting in community needs while promoting a positive corporate image. Acting as liaison between hub companies and their business partners located throughout Europe and reporting to management personnel of significant issues and new sales opportunities. Generating minutes and reports with focus on deadline compliance, monitoring critical situations.

Turin Area, Italy

Simultaneous interpretation of meetings and training courses on mechanical engineering, software and hardware in the automobile industry for operators and managers from various countries (Asia-Pacific, South America, USA, Europe). Translation of technical manuals on machine tools/robots.

Political Science

Licenza Linguistica, English, French, German

Education record