Barbara Bogado Email & Phone Number

New Westminster, British Columbia, Canada

• Assisted WorkBC clients effectively on their inquires and issues - in person, phone calls and email.• Contributed to office administrative tasks to support the internal team, such as maintaining inventory up to date, preparing files for new clients and reviewing closed cases.• Identified client’s eligibility to apply for services and instruct them on the next steps.• Aligned client’s expectations regarding the services offered.• Demonstrated technical skills to perform the job by using internal database and Microsoft programs.• Contributed efficiently to the implementation of a new process for client’s acceptance.• Provided a harmonious environment to welcome diverse clients and coworkers.

Vancouver, British Columbia, Canada

• Successfully managed a category by coordinating various activities such as pricing, promotions, advertising, and store communication, resulting in enhanced product visibility and sales performance.• Strengthened vendor relationships by providing support with product setup, content updates, payments, and issue resolution, fostering collaboration and trust between suppliers and the organization.• Contributed to the achievement of business objectives by assisting stores in resolving customer issues, monitoring promotion activities, and coordinating events, leading to improved operational efficiency and customer satisfaction.• Organized the financial collection for promotional activities from vendors in a timely manner.• Chosen to test an internal new system and a new process, leading to conduct training to coworkers.• Recognized as best employee of the month due to great communication skills and performance in a fast paced environment.

Vancouver, Canada Area

• Exceeded store and department sales targets through effective customer engagement, and proactive sales techniques, driving revenue growth and exceeding performance expectations.• Provided personalized coaching and assistance to customers, guiding them towards their goals, recommending appropriate products and services, resolving issues promptly, and consistently delivering exceptional experiences, resulting in high customer satisfaction and loyalty.• Demonstrated a commitment to continuous improvement by actively engaging in ongoing learning, expanding product knowledge, enhancing customer service skills, and serving as a role model for new employees, fostering a culture of excellence and professionalism within the team.• Maintained high standards of operational excellence by ensuring accurate pricing, optimal inventory levels, secure financial transactions, up-to-date customer profile records, and departmental tidiness, enhancing efficiency and compliance with company regulations.• Proactively identified and reported potential security issues, contributing to the maintenance of a safe and secure environment for customers and employees, and mitigating risks to the business.• Recognized as best woman in the department due to sales results, and interpersonal relationship, leading to training new employees.

Brasília, Brazil

• Developed administrative activities with excellence such as designing internal processes, organizing meetings and conferences, and providing support to internal customers, resulting in recognition from managers and coworkers.• Chosen to create presentations and report results and strategies to director panel.• Successfully developed communication and marketing campaigns, leading to increase on sales.• Developed experience using Agile Methodology to manage projects, leading to function as Scrum Master in a project designed to increase customer portfolio using targeted email to current, new, and potential customers.

Brasília, Brazil

• Performed activities such as identifying internal system errors, creating and assigning troubleshooting orders, preparing reports, and monitoring worksheets.• Assisted internal customers with problems, supported leadership by organizing meetings, arranging business trips and events, and creating/delivering presentations to manager panel.

Brasília, Brazil

• Served external customers, identifying needs, researching market, and designing solutions. • Managed project execution with internal teams at junior level, using tracking mechanisms to keep projects within time, budget, and scope.• Evaluated project performance and adjusted schedule and budget accordingly, ensuring stakeholders’satisfaction and strengthening relationships.

Post Degree Diploma, Project Management

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Junior Company member and Search Group member.

High School Diploma