Barbara Bogado Email & Phone Number

New Westminster, British Columbia, Canada

• Assisted WorkBC clients effectively on their inquires and issues - in person, phone calls and email.
• Contributed to office administrative tasks to support the internal team, such as maintaining inventory up to date, preparing files for new clients and reviewing closed cases.
• Identified client’s eligibility to apply for services and instruct them on the next steps.
• Aligned client’s expectations regarding the services offered.
• Demonstrated technical skills to perform the job by using internal database and Microsoft programs.
• Contributed efficiently to the implementation of a new process for client’s acceptance.

Vancouver, British Columbia, Canada

• Successfully managed a category by coordinating various activities such as pricing, promotions, advertising, and store communication, resulting in enhanced product visibility and sales performance.
• Strengthened vendor relationships by providing support with product setup, content updates, payments, and issue resolution, fostering collaboration and trust between suppliers and the organization.
• Contributed to the achievement of business objectives by assisting stores in resolving customer issues, monitoring promotion activities, and coordinating events, leading to improved operational efficiency and customer.
• Organized the financial collection for promotional activities from vendors in a timely manner.
• Chosen to test an internal new system and a new process, leading to conduct training to coworkers.
• Recognized as best employee of the month due to great communication skills and performance in a fast paced environment.

Vancouver, Canada Area

• Exceeded store and department sales targets through effective customer engagement, and proactive sales techniques, driving revenue growth and exceeding performance expectations.
• Provided personalized coaching and assistance to customers, guiding them towards their goals, recommending appropriate products and services, resolving issues promptly, and consistently delivering exceptional.
• Demonstrated a commitment to continuous improvement by actively engaging in ongoing learning, expanding product knowledge, enhancing customer service skills, and serving as a role model for new employees, fostering a.
• Maintained high standards of operational excellence by ensuring accurate pricing, optimal inventory levels, secure financial transactions, up-to-date customer profile records, and departmental tidiness, enhancing.
• Proactively identified and reported potential security issues, contributing to the maintenance of a safe and secure environment for customers and employees, and mitigating risks to the business.
• Recognized as best woman in the department due to sales results, and interpersonal relationship, leading to training new employees.

Brasília, Brazil

• Developed administrative activities with excellence such as designing internal processes, organizing meetings and conferences, and providing support to internal customers, resulting in recognition from managers and.
• Chosen to create presentations and report results and strategies to director panel.
• Successfully developed communication and marketing campaigns, leading to increase on sales.
• Developed experience using Agile Methodology to manage projects, leading to function as Scrum Master in a project designed to increase customer portfolio using targeted email to current, new, and potential customers.

Brasília, Brazil

• Performed activities such as identifying internal system errors, creating and assigning troubleshooting orders, preparing reports, and monitoring worksheets.
• Assisted internal customers with problems, supported leadership by organizing meetings, arranging business trips and events, and creating/delivering presentations to manager panel.

Brasília, Brazil

• Served external customers, identifying needs, researching market, and designing solutions.
• Managed project execution with internal teams at junior level, using tracking mechanisms to keep projects within time, budget, and scope.
• Evaluated project performance and adjusted schedule and budget accordingly, ensuring stakeholders’satisfaction and strengthening relationships.

Post Degree Diploma, Project Management

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Junior Company member and Search Group member.

High School Diploma