Barbara Burgos Email & Phone Number

Managed daily exception workflows; live check returns, invalid payees.•Determined actions necessary to identify, isolate, and correct issues related to the overall performance and quality of remittance check and EOB processing.•Escalated and Interfaced with the R&IP Management team on a daily basis as required to meet daily processing goals.•Selected as a team mentor to train, instruct, and advise new and current employees.•Developed updates to policies and procedures.•Created project plans to achieve determined quality goals; led projects through to successful completion.•Image Processing using IBML Scanning equipment.•Created, modified, documented, and executed general-operation and client-specific quality test.•Prepared checks received for entry into the Remittance Processing System.•Received, prepared, and created batches.•Identified, separated, and processed time-sensitive correspondence.•Review of incorrect or unrouted deposits that needed validation, at a rate of 200 checks per hour.•Processed online adjustments with external financial institutes.

Internship for Certification (160 hours)•Assisted with, and organized, medical records in preparation for Medicare.•Removed and refilled medical records.•Photocopied and collated records.•Posted payments (Medicare, Co-Insurance).•Prepared collection letters.•Maintained aging reports.•Entered diagnosis codes.•Updated status of certification OT, PT, SP.

Ordered, received, and distributed all library materials (e.g., books, periodicals, and audiovisuals) for processing.•Prepared, processed, and maintained the library's purchase orders, invoices, and expenditure records.•Maintained library budget for the Main library and six branches.•Processed materials for library circulation.•Sorts, unpacks materials incoming from vendors for accuracy.•Maintained vendor contact for materials received.•Circulated and renewed materials at the Library Public Services Desk.

Covered materials for circulation.•Processed magazines and distributed mail.•Assisted with coverage for various circulation departments.•Organized and maintained materials in the Children’s Room. •Helped with book selection.•Helped organized various programs.