Barbara Call Email & Phone Number

• Primary point of contact for Amazon customers via phone and email support.• Apply conflict resolution, negotiations, de-escalation skills, and solution resolution for 30 number of requests on a weekly basis.• Collaborated with cross-functional teams, including Customer service, Fulfillment center, Middle mile and Last mile/Delivery station, to identify and address systemic issues impacting customer experience

• Assist prospective applicants applying to the Flex program

Georgia, United States

• Led and motivated between 15 and 30 customer service associates, through recurrent 1:1’s, behavioral and customer handling coaching, and individual development plans.• Managed team’s performance, driving the metrics and providing clear guidance to the customer service associates, in order to meet and exceed the Customer Satisfaction goals, and the other quality Key Performance Indicators.• Ensured schedule adherence, workflow accuracy and adequate team productivity.• Ensured that all Learning initiatives are completed in a timely manner.• When appropriate, managed outliers through Performance Improvement Plans and adequate disciplinary actions.

Vcs

Working as an action-oriented, flexible problem-solver who will assist customers in resolving any and all customer facing problems related to the delivery of grocery orders. Communicating with customers via phone, chat and email. Utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.

Vcs

Functions as a problem solver for associates and customers. Serves as the first line of defense for day to day customer escalations.Provides real-time CSA support and knowledge transfer through all channels.

Vcs

Working as an action-oriented, flexible problem-solver who will assist customers in resolving any and all customer facing problems related to the delivery of grocery orders. Communicating with customers via phone, chat and email. Utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.

Vcs

Working as an action-oriented, flexible problem-solver who will assist customers in resolving any and all customer facing problems. Communicating with customers via phone and email. Utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.

Mcdonough, Ga

To provide fast, effective & efficient solutions to Target and vendors through superior executionof merchandising services in all Target stores. Complete reports in a timely matter.

Mcdonough, Ga

Support three primary Specialty priorities: People, Process and Pipeline (quotes, leads, and measure). Improve Customer Service, In Stock and Store Appearance. Proactively greet customers, assess needs, guide decisions, overcome objections, generate quality specialty & service pipeline, and raise awareness on all Specialty & Service programs.

Mcdonough, Ga

Greet customers as they arrive at the store and provide them with information about products and/or services. Enter transactions in the cash register and provide customers with the total bill. Process credit card and check payments, take payment in exchange of items sold and bag purchased items. Issue receipts and change to customers. Keep the work area tidy and clean. Resolve customer complaints in a proactive manner. Process exchanges and refunds and issue gift cards.

Atlanta, Ga

This position involves troubleshooting, researching, and solving customer software and system problems; acting as the primary contact for clients; answering customer questions; processing requests for software enhancements and system modifications; corresponding with customers over the phone and through e-mail.

Provided support for AT&T Mobility - Imaged PCs, transferred data and provided desktop support for Windows XP and varies software applications to users.

Received all hardware and software orders. Created installation tickets in Clarify and Remedy. Logged receiving and inventory records in Oracle, Remedy, and Peregrine. Loaded the corporate image on all desktops and laptops using Ghost. Maintained inventory records.• Selected by the Executive Vice President as one of 6 team members representing the entire IT organization for the planning of the National Installation Services Project.• Consistently delivered an equipment return rate of 98 percent, up from the previous 90 percent average. • Received recognition as The Significant Contributor to the IT services group.

Provided leadership, data management, and oversaw back-office operations for the customer support department.• Hired to establish the Customer Services Department, by building a team of 6 people supporting 200+ customers.• Created the first comprehensive customer database.• Managed the evaluation and implementation of FirstWave.• Created and enhanced virtual booth and online support for exhibitors including: Technology Association of Georgia, AmericasMart, Mori Luggage, IAEM, Hinman Dental, and World of Wireless.

Led a 12+ member team provided local area network and PC support for all seven domestic offices, supporting a sales staff of 1200 employees.• Managed the evaluation and implementation of HelpTrac.• Managed the restructuring of delivery, QA, and training materials for proprietary content management application for the entire sales group.• Successfully the lead on-site team responsible for changing out 100+ workstations and training sales staff in less than 30 days without impact to sales.• Presented proposal and received senior management approval for deployment of hardware and software upgrades across all offices.• Managed the bid process for internet service providers for our wide area network line upgrades.

Served as single point of contact for all critical customer issues in Eastern region (2 U.S. regions), resulting in 90% customer retention rate. Assigned ownership and resources to resolve issues, including on site meetings with customers. Acted as liaison between field personnel and executive management team, including product support, development, and marketing.• Chosen as one of 12 people to participate in Release Guidance Committee, out of 1,000 employees, supporting 12,000 customers.• Designed, produced, and distributed a custom reference manual for the AS/400 application.• Designed a reference tool for all field support staff that provided customer contact information; implemented initially for the Eastern region, and upon success was adopted nationally, and updated regularly.Also held positions as an Area Technical Manager, System Engineer, and Technical Consultant.

Provided classroom and hands-on training to field engineers on the maintenance of the image processing machines. I also worked as a clean room technician building the machines.

Bachelors Of Science, Technical Management

GPA 4.0, Summa Cum Laude

Electronic Technician, Electronics

Activities and Societies: Presidential Honor Society Charter Member of Women in TechnologyGPA 3.48