Account Supervisor
Burlington, Massachusetts
Managed execution of all aspects of direct marketing programs through a cross-functional team of data management, programming, direct response, fulfillment, list rental and exchange, file processing, and analytic professionals. Supervised management of 17 million record consolidated marketing database, including transaction processing, data hygiene, NCOA/LACS updating, overlay enhancements, dupe/join processing, audience tracking, segmentation, random sampling, and testing. Performed data analyses and presented results to managers of client organizations. Analyzed dynamics of database audiences relative to recency, frequency, monetary performance, renewal rates, lapsed/recapture behavior, upgrade/downgrade activity, lifetime value, and geo-demographic factors. Identified and pursued opportunities to expand client relationships.