Bárbara Carvalho Oliveira Email & Phone Number

- Respond to Customer Inquiries via several channels;- Provide information with regards to products/services and other related inquiries;- Help customers place orders and advise as necessary;- Specialized in Social Media channels and Trust Pilot;- Be the face of FARFETCH to its customers and partners alike;- Liaise with several departments to ensure that orders are correctly shipped, according to customer necessities, and help with any issues that may arise;- Manage a high-volume workload within a deadline/KPI-driven environment, meeting performance benchmarks in all areas (speed, accuracy, volume);-Give excellent customer service via verbal and written communication, while increasing the company's revenues through increased sales.-Facilitate communication between internal and external departments, partners and clients ensuring high level B2C and B2B service.

-Developed and managed online marketing campaigns, driving brand awareness, engagement, and traffic (Instagram, TikTok)-Created a social media calendar and social media reports per week/month-Regularly engaged with the community on social media to increase engagement with the brand and answer inbound questions via direct messages-Streamlined reporting of social media KPIs for each channel, including engagement, followers, leads, and ROI-Identified and reached out to key Portugal-based influencers for brand promotion

-Assisted Social Media Team with content development-Wrote compelling social media copy for Facebook, LinkedIn, and Instagram-Collaborated with a graphic designer to create images/ infographics-Drafted monthly content calendars-Tracked social media performance to identify high-performing and low performing content and made suggestions for improvements

Diploma, Retail Design Y Visual Merchandising Para El Sector De La Moda Y El Lujo

-Diseñar y crear escaparates atractivos y eficaces. -Crear experiencias en el punto de venta que conecten con la estrategia de marketing..

Short Course, Fashion Buying And Merchandising

-The role of the fashion buyer -Major fashion retail brands -Roles and responsibilities of retail fashion buyers and merchandisers -Trade.

Licenciatura, Línguas Aplicadas

Main Subjects: -Intercultural Communication -Business Communication -Marketing -Public Relations -English C1.2 -Spanish B2.2

Erasmus+, Languages Applied To Business Relations

Main subjects: -American Popular Culture -The Political System of the U.S. -The future of the European Union