Accepted the position to take over an underachieving store to restore order in the store’s employees and operational habits.  Oversee daily operations and manage the store to meet profitability projections.  Hire, train and manage all new employees.  Provide and ensure employees provide valuable customer service.  Maintain and manage inventory to prevent store loss.  Manage and track payroll to planned levels.  Track and manage expenses within the store budget.  Manage supplies and equipment needed within the store.  Comply with PetCo’s standards and policies.  Ensure the health of live animals and provide the correct care according to policy.  Oversee planning of in-store and community events.  Ensure all departments are following policies and safety regulations.  Attend, participate, and assist with meetings in-store and with other stores in the district.

Led and created a high-performance team and drove the store to 1st in the company (1600 stores) on the balanced scorecard – tied for 1st overall 4 out of the last 8 years. Consistently exceeded annual sales plan ($6M/year).Improved all key performance indicators including customer satisfaction scores (20% increase), shrink/loss results (40% reduction), internal audit scores (15% increase), operating expenses (10% reduction), and pet safety (reduced incidents by 75%).Finished third in the district on the HR balanced scorecard. Reduced employee turnover by 50%.Selected to lead district in all payroll, scheduling, and labor initiatives as the district labor expert. Supported 700+ employees throughout the district from a labor standpoint.Named the district trainer, responsible for the onboarding and training of all managers throughout Georgia. Hires included one district manager, 15 general managers, and 10 junior managers.Promoted 8 employees to higher-level positions in the district. Recruited 2 managers to the company.Invited to ring the opening bell on Wall Street as a reward for having the best customer satisfaction scores (88%) in the company.Provided procurement of $1.5M in inventory. Supply chain professional responsible for the oversight of nearly 10,000 SKUs each year. Certified forklift and powered industrial truck (PIT) driver.Coordinated over 50 adoption events and 1,200 pet adoptions last year, leading the district for the third year in a row.

Responsible for leading the complete overhaul and restructure of two challenged stores. Upgraded talent, reduced shrink, and dramatically improved the bottom-line in both locations.Built and managed one of the highest-volume stores in the district ($12M/year). Grew sales (5%), reduced shrink (30%), and reduced operating expenses (20%).Integrated new store in a store concept, which included teaching and implementing new merchandising techniques across the 10-store district.Exceeded credit card enrollment targets consistently, driving customer loyalty and retention and increasing sales and profits.