Barbara Heller Email & Phone Number

Northbrook, Illinois, United States

• Create and deliver a minimal viable lean change framework• Create a roadmap and deliver solutions to support a system of professional and non-professional change practitioners and leaders across the enterprise• Lead consulting teams on high visibility, strategic initiatives to increase adoption and execution effectiveness. • Leverage OD knowledge, research and data analysis to provide thought partnership and customized recommendations to address current and anticipated business needs. • Leverage relationships across the enterprise to connect to resources and related efforts to create more robust solutions, and highlight opportunities for greater line of sight, alignment and collaboration. • Lead the pursuit, scoping and contracting of change navigation projects. Provide individual coaching to team members and executive sponsors to build capability.• Create and deliver customized assessments to determine business needs in partnership with workforce metrics, business partners, talent/leadership effectiveness and corporate relations• Drive alignment between strategy, structure, talent, capabilities, processes, and culture. • Design and deliver OD interventions including but not limited to leader transitions, team development, and implementation of the businesses' strategy initiatives.• Provide a coach-consult approach to establish change readiness with teams prior to working on Lean projects. • Collaborate with leaders to determine the root cause of performance issues and recommend strategies or initiatives to address performance gaps or optimize performance results. • Create and implement innovative solutions to involve employees more fully in their work, and provide motivation and opportunities to use discretionary time in service of company goals and solving company challenges.

Northbrook, Illinois, United States

• Lead consulting teams on high visibility, strategic initiatives to increase adoption and execution effectiveness. • Leverage OD knowledge, research and data analysis to provide thought partnership and customized recommendations to address current and anticipated business needs. • Leverage relationships across the enterprise to connect to resources and related efforts to create more robust solutions, and highlight opportunities for greater line of sight, alignment and collaboration. • Lead the pursuit, scoping and contracting of change management projects. Provide individual coaching to team members and executive sponsors to build Change Management capability.• Create and deliver customized assessments to determine business needs in partnership with workforce metrics, business partners, talent/leadership effectiveness and corporate relations• Drive alignment between strategy, structure, talent, capabilities, processes, and culture. • Design and deliver OD interventions including but not limited to leader transitions, team development, and implementation of the businesses' strategy initiatives.• Provide a coach-consult approach to establish change readiness with teams prior to working on Lean projects. • Collaborate with leaders to determine the root cause of performance issues and recommend strategies or initiatives to address performance gaps or optimize performance results. • Create and implement innovative solutions to involve employees more fully in their work, and provide motivation and opportunities to use discretionary time in service of company goals and solving company challenges.

- Leadership Alignment: Engages both internal and external project stakeholders to create leadership alignment around communication and training needs- Stakeholder Analysis: Addresses stakeholder concerns thru analysis activities and execution of comprehensive communication plans to create awareness, understanding, buy-in and commitment.- Change Management Communications: Distills communicates and educates regarding impacts by role to maximize acceptance of anticipated changes prior to implementation- Change Management Training: Global Training lead to implement IT service delivery best practices (ITIL) with tool support spanning 3 countries, 27 states and 6,000 participants- SAP: Led training development on implementation of SAP’s Internet Sales Application (ISA) module touching 30,000 agents- Produced continuous program of activities to gather lessons learned, research best practices and continually improve the change management practice- Software Implementation: Championed for and implemented software to realize a 25% decrease in costs associated with training material’s development- Provided coaching and mentoring of junior team members to develop their skills- Vendor Management: Supervised contractors to produce high quality deliverables on time and on budgetChange Management: Developed and refined deliverables and estimation models for change management to increase efficiencies and create repeatable processes

Project Leadership Directed programmers, both internal and consultants in the development of custom business solutions to meet client needs and produce quality applications. Avoided costly project delays by coordinating early testing efforts, managing change requests and facilitating acceptance of necessary business process changes.

Business Analyst/ Quality Tester Provided services as the ‘go to’ person for complex issues that required detailed analysis and problem solving skills. Project lead in the development of Quality Testing Area that provided consistent standards and repeatable processes to address significant issues early in the process.

Master Of Organizational Behavior, Organizational Behavior Studies

Working on completing my Master's degree in Organizational Behavior at Benedictine. My experience working for Allstate as a Senior.

Bs, Management Information Systems

I received my Bachelor's degree in Management Information Systems. This education provided me with a foundation of knowledge.