• Attending Networking Events• Researching Industry Leaders• Tracking Industry Trends• Participating in Industry Discussions• Fundraising•. Public Speaking

Working with our Franchisees to develop Over the Top Showroom And Warehouse locations. I worked with Franchisees in all facets of their business. I worked with them to improve their Satisfaction Survey Scores though Maritz Surveys and National Promoter Scores. I traveled to the franchise clubs to train and consult franchise owners, managers and staff on showroom and warehouse service operations. I also developed and taught many onsite and remote continuing education programs and… Show more Working with our Franchisees to develop Over the Top Showroom And Warehouse locations. I worked with Franchisees in all facets of their business. I worked with them to improve their Satisfaction Survey Scores though Maritz Surveys and National Promoter Scores. I traveled to the franchise clubs to train and consult franchise owners, managers and staff on showroom and warehouse service operations. I also developed and taught many onsite and remote continuing education programs and workshops designed to develop leaders within the DirectBuy network. Show less

Manage turn around efforts for private membership clubs and showrooms with concierge services acquired by parent company. (Membership focused on affluent clientele.) This includes managing all operational aspects of Franchisor club, including all contract negotiations, evaluating existing staff, recruiting, hiring, and training new staff. Manage all escalated member service issues and contractor and vendor problems.

Manage the Thousand Oaks DirectBuy Franchisee membership club location. Responsible for all club staff including; administrative, customer service, product specialist, kitchen designers, housekeeping, maintenance and warehouse. Also responsible for contract negotiation, customer satisfaction, management of contractors and local vendors. Duties included problem resolution, payroll administration, employee hiring, scheduling & training, billing & account justification, as well as building… Show more Manage the Thousand Oaks DirectBuy Franchisee membership club location. Responsible for all club staff including; administrative, customer service, product specialist, kitchen designers, housekeeping, maintenance and warehouse. Also responsible for contract negotiation, customer satisfaction, management of contractors and local vendors. Duties included problem resolution, payroll administration, employee hiring, scheduling & training, billing & account justification, as well as building team morale. Show less

Responsibilities included budgeting, financial reporting and forecasting, payroll administration, accounting and tax reporting.

I was responsible for intake of all offering, tabulating receipts, bank deposits and reconciliation. I was also responsible for sending out quarterly and annual statements to each donor. I made monthly presentations to the church council on income and current status relative to expenses.

Investment Analysis, compliance, cash forecasting, posting and reconciling all bond trades and account reconciliation.

I have served in a variety of capacities including: Management of trust, estates, conservator accounts, GNMA custodian, insurance claims, appraisals, international account management, foreign currency exchanges, and foreign and domestic account management.