Barbara Clark Email & Phone Number

Clive, Iowa

Managed the day to day operations of an independent insurance agency that provides property and casualty insurance solutions to protect client’s assets.• Developed an internal sales team to provide property and casualty insurance solutions to parent company policyholders. Exceeded 2015 sales goals by 30% as well as exceeding sales goals every year since team was formed in 2011.• Managed all agency vendor relationships and contracts. Includes contract negotiations, evaluating market needs and keeping agency team updated on carrier products and systems.• Led a team that developed and implemented retention reports across all lines of business in the insurance company. Resulted in consistent measurement of retention for all product lines.• Researched and implemented a new administration system which provided workflow efficiencies.• Developed and implemented a referral program that resulted in a 25% increase in new business sales.• Hired, coached and developed an agency team to provide service to our customers.

Des Moines, Iowa Area

Directed and managed a staff of eighty employees responsible for servicing the life and annuity book of business. • Served on the project team that integrated the service departments of three life insurance companies.• Led a project to determine eligibility for an IRS submission involving thousands of policies. Developed and implemented procedures to ensure compliance with the revenue code.

Des Moines, Iowa

Managed a team of 18 Customer Service Representatives, responsibilities included hiring, training, coaching and budget responsibilities.

Des Moines, Iowa

Managed a team of four Claim Representatives responsible for evaluating and processing life claims.

Des Moines, Iowa

Evaluated, negotiated, implemented and maintained contracts with Managed Care Organizations to provide quality health care options.• Conducted market analysis to determine new markets for expansion resulting in increased sales.• Negotiated contracts with Managed Care Organizations minimizing risk to Principal Financial Group.• Provided communication regarding managed care networks to the operational areas and distribution arms.