Lead Agent to train and hire new agents. Specializing in Medicare Health insurance sales and Final Expense sales.

Specialize in Medicare Advantage Plans and Medigap plans. Helping our aging senior population by comparing and find benefits they not relize they had. Allowing them to know the options that are available to them.

Handling Client needs in Health and Life Insurance. Educating Seniors on how Medicare works and where it stops paying. Educating seminars for senior events.

Taking inbound and outbound calls in order to set appointments for representative to visit home. Promoted to Re scheduler: analyze notes from Sales Force and compare to Five 9 system in order to set up new time for customer to be presented our products.

Assisted in upgrading the student system Colleague R17. Maintained and serviced all requested changes to "Diplomas on Demand" software from Registration department. Completed reports and queries for faculty staff. Developed time saving student eligibility verification screen for World Wide campus. Skills learned for this position were: Envision Programming for the Datatel system Students system ColleagueCreated computed columns for customer requested data

Started as Helpdesk representative, promoted to senior technical support, then promoted to System administrator for Billing Department.

Maintained Premis Claims management database software. Administered Windows 2000/2003 servers. Tracked all access for staff to network system and web portals. Verified final bills and statements from vendor system for manager and accounting department. Corrected any desktop and application issues for staff. Tracked and setup all newly leased workstations for staff. Project related work to comply with HIPAA Standards. Documented all processes and business work flows. Documented installing and the use of all software used in the department of business.Built billing database to record all daily activities and reports for department staff in MS AccessCreated procedures and system to look up and store archived claimsPervasive SQL reporting from Premis DatabaseUpgraded Premis to ePremis with Microsoft SQL Created and maintained Access Database for Network and Web portal access for staff. Automated tasks for Billing department from ePremis claims management system to Meditech HIS systemDeveloped Insurance Eligibility automation process for staff

My position of Technical Analyst was created at PBFS due to the higher need for technology assistance. My responsibilities were maintaining the billing software ePremis; maintaining the Windows 2008 Server, and assisting in all computer issues for staff of 160 members. Automation of reimbursements and Eligibility Benefits were added for efficiency. Meditech automated screen for EOB at the admitting stations was completed as well reducing Revenue cycle from 32 days to 12 days for payment from providers.

Troubleshoot all desktop related issues with remote workstations. Corrected all Network related issues and communicated issues with Network Engineers. Walk through evaluations prior to any relocations or new deployments. Coordinated all remote projects regarding new relocations and new software installations. Maintained all networked printers in remote locations and PC installation and network connectivity. Maintained all offsite systems for Information system departmentChanged out leased workstations as necessary from all remote sites Increased Customer Satisfaction with Helpdesk; Coordinated all assignments for technician staff. Reported all call tracking system results. Answered all incoming calls for the Helpdesk. Assigned calls to senior staff when no first contact resolution was possible. Established policy and procedures for call tracking representatives. Supervised technicians and helpdesk staffPromoted from Helpdesk RepresentativeRedesigned call tracking screens for easier reportingIncreased first contact resolution by 30% Enhanced Customer service with follow up procedures and better customer service skills Upgraded the call tracking system and enhanced system reports