Barbara Fleury Email & Phone Number

• Highly strategic, analytical, and resourceful customer focused and team-oriented Customer Success Manager with 10+ years experience building and sustaining strong relationships with customers, leading teams, and positively impacting the success of an organization.• Confidently conduct presentations, business reviews, and other customer-facing meetings with ease and an ability to foster excellent relationships with customers to create high level of customer satisfaction resulting in high level of retention.• Superior relationship, communication, leadership, and organization skills, both verbal and written, with high level of attention to detail. Drove a 20% increase in customer retention year over year by proactively managing relationships with key clients.

Listed skills include Entrepreneurship, Leadership, Strategic Planning, Start Ups, and 40 others.

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  Relationship Management Specialist

  Development Made Simple

  May 2011 - Present

  Relationship marketing company with cutting-edge technology specializing in personalized, customizable greeting cards & gifts. • Designed and delivered successful customer onboarding practices and product training sessions for new subscribers, increasing customer utilization by 50%• Proactively managed relationships with enterprise customers resulting in 20% increase in customer retention each year• Provided training and education on using features and capabilities of SaaS product to help customers exceed their customer engagement and retention goals• Delivered training workshops and presentations to customers and team in person or via Zoom platform• Used industry expertise, customer service skills and analytical nature to expeditiously resolve any customer concerns that came up• Collaborated with the product development team to gather customer feedback to improve product features• Worked independently and collaboratively in a team environment