• Manage rent collections with deposits, tracking funds, executing a follow-up program sending small balance letters while using an assertive follow-up plan to collect on delinquent payments• Facilitate the coordination of maintenance work, property services, and vendor activities, including the management of the turnover grid, scheduling the trades, obtaining quotes, signing-off for quality control, and sending of rent-ready reports• Reconcile purchase orders and invoices for Head Office• Perform final rent-ready, as well as regular maintenance inspections, providing quality assurance for over 1800 units across 8 buildings • Coordinate transfers, assignments, and lease changes, including collection of deposits, key control, and accurate completion of required paperwork and forms

Manages recruiting, hiring, training, and coaching to develop top-performing employees Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiencyApplies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targetsProvides continuous feedback and coaching to improve individual and store performanceAssist the Store Manager in the daily operation of the store and assume responsibility for the store in the absence of the Store ManagerAssist the Store Manager in preparing and administering timely and accurate performance appraisalsAssists with daily management responsibilities of the store

Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goalsRecruited, interviewed, hired, developed, evaluated, coached and counseled employeesEnsured proper cash controls and loss prevention procedures were in place and followedPromoted community engagement and marketingMaintained store's appearance and merchandising with ongoing marketing campaigns

Developed and implemented an Onboarding & Training Program for new employeesResponsible for all customer complaints; ensured each was resolved to customer's satisfaction; tracked and sharedRecommended process and procedure enhancements resulting in improved work efficiencyPrepared an effective staff schedule. Reviewed and processed payroll for 25-35 employeesLead the team effectively to ensure all key sale floor zones are covered while manager and associates are engaging the customers to ensure maximum productivity.

Planned and offered a safe and fun environment to nurture friendships and learningPrepared meals and snacks to fulfill nutritional needs of childrenEncouraged children toward independence as it was age appropriateHelped children with daily routines such as dress, toileting, eating and sleepingProvided guidance to parents on children's behavior and social development