Increased productivity, conversion and improved customer journey by eliminating the waiting time between the eye test and contact lens appointment.Built team engagement through performance management, appraisals, Personal Development Plans, Succession planning.Involved in labour forecasting, recruitment, selection, hiring, on boarding, training.Participated in employee relation cases.KPI reporting to senior executives.Collaborated with external product representatives to… Show more Increased productivity, conversion and improved customer journey by eliminating the waiting time between the eye test and contact lens appointment.Built team engagement through performance management, appraisals, Personal Development Plans, Succession planning.Involved in labour forecasting, recruitment, selection, hiring, on boarding, training.Participated in employee relation cases.KPI reporting to senior executives.Collaborated with external product representatives to create strategies that improved staff knowledge and customer experience.Discussed company updates and financial analysis with the management team across the clinic and retail departments to ensure good practice and exceed budget expectations. Show less

Responsible for the operations of the Optometry and Contact lens departments after the patient data merging of the two largest stores in the company.HR processes: absence management, investigation , terminations. Hiring, on-boarding, training, performance reviews, appraisals.Analysed department operations and developed strategies to improve productivity and customer experience.

Doubled the contact lens membership registrations through incentives, corporate events and marketing campaigns.Labour forecasting. Payroll.Involved in HR processes.Risk assessments, H&S and professional service audits.Compliance with NHS and General Optical Council regulations.

Managed the productivity of five Optometry and one Contact lens clinics.Assisted line Manager in people management and HR processes.Oversaw the Training and Development of team members.

Progressed to Team Leader position within five months working at company.Meeting high-quality standards through audits.Supervising multidisciplinary team members.Sales and diary management