Smart, proactive and collaborative, I thrive at the intersection of customer success and problem-solving. I love puzzles, both the strategy and the tactics required to identify what needs fixing or improved and then the follow-through to make sure it happens efficiently and effectively. As a relationship manager, I am committed to delivering an exceptional product/service and I care deeply about both the end users and AND the people producing said product/service.➔ As a communicator and team player, I understand how to build long-term relationships, matching people to information and resources they need to be successful and engaged.➔ Calm under pressure, I confidently defuse tough situations and maintain a polite and courteous demeanor in the toughest of conditions. I can be both an advisor and support.➔ I am technically adept learning new software, processes and procedures with ease.➔ I am comfortable working directly with clients, and conducting the necessary research orbackground work to ensure a successful implementation or solution to a problem.