Barbara B. Email & Phone Number

➡️ How I Impact Company GoalsI'm excited to bring my corporate customer service expertise to the healthcare industry, where service excellence has a lasting positive impact on patient experiences. As a Business Analyst, I honed the ability to connect with my customers, understand their needs, and transform this information into insights. In short, I bridged the gap between customer need and the business/provider. This ability to connect, listen, and advocate stems from strong interpersonal skills and a genuine interest in people. I’m eager to bring my voice of customer skills to the healthcare industry.➡️ My Work StyleI thrive in fast-paced environments and possess a strong ability to learn quickly and adapt to new challenges. A true team player, my exceptional communication skills allow me to collaborate effectively with all levels of an organization. I take pride in consistently exceeding expectations and have a passion for quality improvement. As a volunteer at Family Promises, I collaborate closely with management to maintain their Salesforce database. Recognizing the need for better access to information, I wrote several reports that improved corporate reporting. Whether it's crafting insightful reports or proposing improvements to a data entry process, I am all about going the extra mile to guarantee a positive client experience.➡️ My Added Value My skill sets go beyond my ability to provide excellent customer service. I also bring a unique combination: an analytical mindset, honed through my professional experience, and the deep compassion I've developed as a caregiver and advocate.My volunteer experience at Family Promise has reinforced this deep sense of compassion. Witnessing the challenges faced by families firsthand has instilled in me a genuine desire to provide meaningful support to others in need with empathy and understanding. This combination of customer service, compassion, and commitment to quality is the perfect match for the skills needed to deliver exceptional service within a patient care environment. ➡️ My Areas of ExpertiseCustomer Service ♦ Data Analysis ♦ Data Management ♦ Collaboration ♦ Microsoft PowerPoint ♦ Project Coordination ♦ Service Excellence ♦ HR Applications ♦ Microsoft Excel ♦ Microsoft Word