Barbara J. Cann Email and Phone Number
Barbara J. Cann work email
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Barbara J. Cann personal email
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I believe that superb "customer service" is the cornerstone of all solid professional relationships, whether it's between companies, or workmates in adjacent cubicles.No matter how bold and exciting our new communication technologies, the understanding and progress between us is only as good as as the human skills driving them.My core strength lies in my successful communication of ideas and goals, and joining the right people together for understanding and success. Because of this, I am not defined by any one job title. Favored with eclectic interests, my mind searches for the next unknown challenge to conquer, the next objective to achieve. I've helped many people, brokered deals and resolved problems. I am comfortable creating as a team of one, or many. Spark my mind and it will work tirelessly to achieve the goal.In earlier years I was an actor, director and singer, performing on stage, in film, and with microphone in hand. There was also a life in travel as agent, and tour director guiding others through their adventures away from home. This has given me a lifelong global outlook in dealing with people, perspectives, and issues.Specialties: Creative and solid communication, both written and verbal; editorial; project negotiation; purchasing; team/office management; client relations.
Alegeus
View- Website:
- alegeus.com
- Employees:
- 758
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Supervisory Team Lead -- Call CenterAlegeus Jun 2016 - PresentWaltham, MaCall center CSR problem-solving and advising federal employees of incentive program benefits for national healthcare provider, bridging between both current employees and retirees. Secure SAP and protocols.
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Freelance Writer And EditorSelf Employed 1985 - PresentIncludes Start-Up Editor for New England Labor News & Commentary, Photo Editor, New England Stock Photo, Co-Editor New Hampshire Hard Copy and Co-Editor The Latest Draft, Business Marketplace Editor, New Hampshire Star.
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Contract Administrative And Client ServicesRobert Half International Sep 2012 - Jun 2016Metronorth BostonContract administrative and client service assignments for firms including Reed Elsevier and LifePlans. -
Contract Administrative Assistant / CsrManpowergroup Jun 2011 - Jun 2016Temporary and contract administrative and customer service assignments. -
CsrSilverlink Communications, Llc, A Welltok Company Nov 2015 - Apr 2016Billerica, MaCall center CSR advising members of national Medicare healthcare provider of individual plan changes for 2016. Advise contact points to resolve issues in coverage, prescriptions and costs. In second phase, confirming member eligibility with other insurance providers for all types of policy coverage. Utilize Five9 and Zipwire. -
CsrGe Sensing & Measurement Jun 2015 - Nov 2015Billerica, MaCSR addressing customer product/services issues during transition to new SAP order management system. Research, book new orders, coordinate between departments here in US and overseas.
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Scheduling CoordinatorAllone Health Resources Aug 2014 - Jun 2015Woburn, MaScheduling Coordinator in a call center setting for global MRO scheduling and maintaining medical exams, drug screens, etc. for employees and potential new hires for client base spanning every industry type. Mostly paperless operation, nearly exclusive use of proprietary SAP and CRM systems. Daily dealing with employees, clients and medical centers, clinics, providers and nurses. -
CsrNova Biomedical Apr 2014 - Jul 2014Waltham, MaLead a CSR expedite team for order services department of global biomedical firm transitioning to a more sophisticated and demanding SAP system. Troubleshoot customer order issues throughout entire process from purchase order receipt through final shipment. Coordinate process across departments including finance, technical services, manufacturing and shipping/receiving. Judicious handling of sensitive and often irate customers.
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CoderValora Technologies Dec 2013 - Apr 2014Bedford, MaData coding confidential project of scanned documents into library database documenting ongoing litigation. Proprietary SAP database.
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Contract Coder And AdminThe Staffing Group Nov 2013 - Apr 2014Greater Boston AreaContract coding and administrative services for firms including Valora Technologies. -
Research AdministratorIntuit May 2013 - Sep 2013Waltham, MaDrive sales/marketing project updating customer records to reorganize and recatgorize as per current information, and then craft a reporting tool for the sales and customer service teams to improve information utilization. QuickBase, Excel and myriad online search tools. -
Market Research AdminLifeplans, Inc. Mar 2013 - Apr 2013Waltham, MaSupport marketing project gathering health care information updates from senior assisted living homes for insurance company. Heavy telephone, CRM, SAP, database, Excel usage. -
Sales Order CoordinatorReed Elsevier Sep 2012 - Nov 2012Waltham, MaSupport sales team as Sales Order Coordinator and spearhead database project to classify and cross- classify texts across education and professional topics. Heavy CRM usage. -
Communications DirectorBill Cimbrelo For Us Senate Jan 2012 - Sep 2012MassachusettsProviding written campaign materials and communications for Bill Cimbrelo, Independent candidate for US Senate from Massachusetts.
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TutorTutor - Self Employed Dec 2011 - Jun 2012Providing writing and reading tutoring services to grades 6-12 students
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Administrative AssistantMrsi, Inc (Now Logix Health) Aug 2009 - Mar 2011Bedford, MaProcess and analyze highly sensitive patient charts for client base of hospital emergency room doctors and medical professionals. Utilizing SAP, create and review weekly reports for clients on processing progress, work closely with other internal departments as well as external clients for timeliness and accuracy of shared information. -
Administrative Sales AssistantRr Donnelley / We Andrews 2007 - 2008Bedford, MaClient consultation to obtain project specifications, discuss materials required; process estimates through CRM (FileMaker Pro); marketing estimates based on complexity, client history and plant schedule; order project samples based on page count, stock selection and binding technique; client follow-up through project completion and after to ensure client satisfaction; calendar management for client meetings, presentations and project production target dates for 7-person sales team. -
Lead BooksellerBarnes & Noble Jun 1999 - May 2004Responsible for servicing, ordering, stocking and displays for (approx) 30,000 quantity department in largest Northeastern brick and mortar outside NYC. Worked customer information booth, registers, cash handling. In charge of customer special orders, interacted directly with publishers. -
ManagerExperienced Equipment Corporation Jan 1989 - Nov 1997Hudson, Nh1989 - 1991 Administrative Manager 1991 - 1996 Purchasing Manager1996 - 1997 Manager, Used Plastic Equipment Sales For plastic molding machinery remanufacturer, computerized all operations for front office GL/Payroll/Tax/Insurance/HR; all HR management for hiring, benefits, insurance, workers' compensation; payroll and quarterly tax preparation; developed ERP software to integrate accounting, inventory and job tracking functions; trade show planning & staffing; responsible for marketing and advertising, including writing & placement of ads; calendar management and travel arrangements; purchased all needed supplies and manufacturing materials; outsourced service contracts, negotiated average 5% annual net cost improvement; coordinated move to larger facility.
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Account Administrator, Worldpass ProgramPan American Airways Jan 1984 - Dec 1987Satellite operation of 150-person call center for global member-based frequent flyer program.Managed elite 20-person customer service problem-solving team; issue-resolution powers second only to VP of PanAm Marketing in New York; coordinated between all aspects of program operations; created and wrote manual of form letters and stock (macro) paragraphs to address member issues; edited all team responses; trained new personnel, as well as entire team as program parameters changed; responsible for department QA/QC.
Barbara J. Cann Skills
Barbara J. Cann Education Details
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Writing, General -
Business Administration And Management, General
Frequently Asked Questions about Barbara J. Cann
What company does Barbara J. Cann work for?
Barbara J. Cann works for Alegeus
What is Barbara J. Cann's role at the current company?
Barbara J. Cann's current role is Supervisory Team Lead, Call Center.
What is Barbara J. Cann's email address?
Barbara J. Cann's email address is bc****@****hoo.com
What schools did Barbara J. Cann attend?
Barbara J. Cann attended University Of Massachusetts Lowell, Merrimack College.
What are some of Barbara J. Cann's interests?
Barbara J. Cann has interest in Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Human Rights, Animal Welfare, Arts And Culture.
What skills is Barbara J. Cann known for?
Barbara J. Cann has skills like Editing, Customer Service, Management, Marketing, Microsoft Office, Microsoft Excel, Event Planning, Outlook, Data Entry, Blogging, Sales, Social Networking.
Who are Barbara J. Cann's colleagues?
Barbara J. Cann's colleagues are Charles Bennett, Sharnjit Kaur, Avishek Ojha, Denise Cummings, Jeffrey Rouleau, Matt Bruns, Sandhya Kulkarni.
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