Barb T. Email & Phone Number

California, United States

Irvine, California, Us

-Led a digital transformation initiative within the first 5 months, automating admissions processes (e.g., letter generation) to achieve a 94% reduction in processing time. This freed up 250+ monthly payroll hours and significantly streamlined admissions for a smoother student experience and a dramatically reduced error rate.-Averted an application system collapse by recoding and reconfiguring the online application program and data integrations within the first 6 months to cohesively match a restructured database. This ensured uninterrupted service and data transfer.-Continuously, I stay ahead of technical challenges within the admissions technology ecosystem (student information system, document imaging system, online application system, CRM, and data integrations). This ongoing vigilance optimizes system performance and ensures a positive user experience for both staff and students.-Actively represent the Admissions department at university meetings, providing insights and collaborating with stakeholders to develop and implement key projects from conception to completion.

Houston, Texas, Us

Rapidly advanced through technical support roles, demonstrating exceptional problem-solving skills for the Evisions Suite (MAPS, ARGOS, FormFusion, IntelleCheck, CADMUS and IRIS applications and SaaS products) and a commitment to client success.-Promoted to Technical Specialist within 7 months from SSA Level III: Leveraged deep product knowledge and leadership skills to manage projects, provide technical expertise, and improve departmental workflows.-Mentored and trained junior analysts: Fostered a knowledgeable and supportive team environment; this contributed to consistently high client satisfaction ratings.-Achieved Subject Matter Expert status across multiple applications: Demonstrated in-depth product knowledge by resolving complex technical issues and providing guidance to colleagues.-Optimized internal processes: Championed continuous improvement initiatives, resulting in more efficient training and support procedures.-Achieved a 99% client satisfaction rate: Consistently delivered exceptional support, exceeding client expectations and cultivating strong relationships.

Conshohocken, Pa, Us

-Capitalized on my data analysis and reporting skills to improve results for pharmacies in the healthcare program (Good Neighbor Pharmacy: InSite Program).-Implemented Medication Therapy Management (MTM) Program to PSAO members.-Empowered users with clear instructions: Developed training materials and standard operating procedures for both internal and external users, ensuring program understanding.-Advocated HIPAA compliance: Ensured adherence to industry regulations by educating pharmacies and upholding data privacy standards.