Barbara Johnson Email & Phone Number

Queens, New York, United States

• Direct supervision, hiring, and training of Administrative Coordinators• Liaise with EQI to ensure quality data management• Participate in all Administrative Coordinator duties alongside team members to provide support• Assist the AVP/VP with revising or drafting program policies and procedures• Led 25 bed pilot for Intensive Care Management clients in the Supervised Release Program• Maintain agency information in such areas as contracts, program and financial reports• Manages client enrollments/discharges through Caseworthy while collaborating with data team• Communicates with Housing Directors about client referrals and progres

Queens, New York, United States

• Manages client enrollments/discharges through Caseworthy while collaborating with data team• Communicates with Housing Directors about client referrals and progres• Completes comprehensive assessment with members• Manages a caseload of voluntary Medicaid members• Creates care plans involving personalized care goals• Coordinates with different providers that are on the member's care team including care conferences• Dispenses and logs Metrocards when needed• Conducts regular follow up with assigned members to evaluate progress and continuity of care• Assists billing and compliance team in special projects

Queens, New York, United States

• Collaborates with other nonprofit agencies throughout the referral process to update them on progress and obtain client records• Schedules, hosts, and attends regular meetings with housing managers from several facilities to ensure timely processing and correct record keeping• Manages internal and external referrals, processes enrollments, and inputs client data into CaseWorthy and Microsoft Excel using received referrals and personally dictated housing screens• Processes jail-based referrals from the NYC DOC to ensure timely housing placement upon release while collaborating with parole officers, executives, and forensic social workers to ensure a smooth transition• Runs enrollment reports in CaseWorthy as requested for quarterly and annual board reports• Performs outreach to clients while collaborating with court advocates, intake staff, and case managers; collectively working together to ensure client success in ATI programs and transitional housing

Hoboken, New Jersey, United States

• Accompanied physician into the patient examination room in order to transcribe a history and physical exam, and document accurately the physician’s encounter with the patient and others present• Listed all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician• Transcribed patient orders including laboratory tests, radiology tests, medications, etc.• Documented any procedures performed by the physician in Epic• Cooperated with other RMG employees to achieve specific team goals• Demonstrated knowledge of medical terminology for appropriate medical specialties• Demonstrated knowledge of medications/dosages for appropriate medical specialties

Remote

• Conducted phone interviews with newly diagnosed patients to trace individuals they had contact with and determining exposure• Registered and interviewed contacts, assessed symptoms, and referred them for testing as well as conduct weekly follow up• Provided cases and contacts with regulated information on self-isolation and self-quarantine procedures• Connected individuals with resources such as essential item deliveries, testing and vaccination sites, and community support services

Jersey City, New Jersey, United States

• Served as the primary contact for scheduling telemedicine consultations and boosted patient volume from 9 patients a day to 54.• Supported front desk staff in greeting and checking-in/out average of 100 patients in office while multi-tasking and performing telemedicine maintenance• Liaised between patients, providers, and staff while collecting and managing patient health information in EMR while complying with HIPAA regulations• Provided administrative office support including answering high volume phone calls, collecting payments and taking memos for providers• Checked-in average of 200 patients at Covid-19 testing site as needed• Followed up on patient requests including printing excuse letters for work and school, faxing test results to healthcare facilities, and calling prescriptions in to pharmacies

Greater New York City Area

• Checked-in incoming patients and managed office flow using Epic while applying my 11 years of customer service experience• Collaborated with medical and administrative staff to ensure speed and efficiency for all appointments and inquiries.• Scheduled patient appointments according to changes in provider’s availabilities• Faxed, scanned and filed documents as well as verified insurance using EMR systems• Promoted MyChart to incoming patients during registration

Medford, New Jersey

• Supervised the store’s crew through assigning, directing and following up of all activities• Effectively communicated information both to and from store management and crews• Assisted customers with their questions, problems and complaints• Promoted CVS customer service culture (Greet, offer help, and thank)• Handled all customer relations issues in accordance with company policy and promoted a positive shopping experience for all CVS customers• Provided colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)• Maintained customer/patient confidentiality• Priced merchandise and stocked shelves• Executed the displays, sign and inventory of weekly, promotional, and seasonal merchandise• Promoted flu shots and other pharmacy promotions at the front-end during sales and answering phones

Medford, New Jersey

• Ensured front end equipment, workspaces and customer areas were clean, efficient, and organized• Ensured adequate register and other front-end supplies were available• Assisted in arranging coverage for staff call-outs during regularly scheduled shifts• Provided scheduling, training, supervision, and support of working members as needed• Provided leadership by guiding, directing, instructing, and motivating front end staff• Assisted in customer returns and exchanges, exercising good judgement in interpreting storepolicy with customer satisfaction as the priority• Filled in for cashiers’ breaks and backed up the registers as needed• Assisted with bagging and carry-outs during busy times• Assisted customers with product questions, in prompt, friendly, courteous manner, referringthem to other staff when necessary

Southampton, New Jersey

• Reviewed learning material with students, either individually or in small groups, to help reinforce lessons presented by lead teachers• Supervised students in class, during lunch hour, playtime or recess, and at special events, like field trips• Aided in teaching appropriate behavior and social skills to students• Assisted in enforcing school and classroom rules• Helped teachers prepare for lessons by assembling materials and equipment• Provided personal aid and care as necessary to students, such as help with hygiene, eating or toileting, for example• Answered phone calls and made copies as needed

Master Of Social Work - Msw, Social Work

General Field Placement: Care Management Unit The Fortune Society 01/2024-12/2024

Bachelor'S Degree, Psychology, 3.6

Minor: Law and Justice Studies Classes: International Terrorism Sentencing and Rights of the Convicted Intro to Juvenile Justice Mass.