Barbara Holst Email & Phone Number

Melbourne, Fl, Us

Melbourne, Florida, United States

Melbourne, Florida Area

Kennedy Space Center, Florida

Web Development using Macromedia Dreamweaver, Fireworks and Flash as well as Microsoft FrontPage on customer request. Worked with numerous java scripts and applets for customer web sites. Implemented custom b2b solution for ordering products with primary customer using bConnected by Covaleo. Domain Name Administration and customer support including executing domain name transfers, purchases, domain parking, registry records and managing Name Server records for specifying hosting site and lastly administered production email servers customers as well as employees. Database Administration: Supported and maintained databases for production use. Applications supported included customer resource management application TigerPaw, finance applications including, PeachTree 2002, SalesTaxx, 401k application, HR application KnowledgePoint as well as network installation for UPS shipping software. Graphic Design: digital photography and photo editing using Adobe Photoshop with three years experience using Adobe Photoshop and digital imaging. Two years experience with vector art using Adobe Illustrator, Flash and Freehand with proficiency in Illustrator. Marketing Graphics work included creating print ads for newspaper publications, designing direct mailers with database integration for mailing lists as well as brochures and flyers. Also created 8 x 12 tradeshow booth using Adobe Illustrator.

Created Technical / Customer Support organization infrastructure by gathering technical and product information, creating support and RMA processes, interview and hire staff, implement Customer Relations Management (CRM) and Automated Call Distribution (ACD) systems Responsible for making company's software product available for internal production use independent of development work. Maintained client and server software Created test plans and reports working with development in Unit and Integration testing. Served as acting Quality Assurance Manager. Used Unix based Configuration Management tool Razor

Provided telephone technical support for Network connectivity issues, system software, application software and various other operating platforms. Resolved user problems and / or generate workarounds via SMS Desktop Remote Control. Managed user accounts & permissions for Windows and additional applications and platforms. Conducted classroom-training sessions for Microsoft Outlook. Managed and maintained department process and knowledge base documentation.