Banking professional who enjoys helping others and making a difference. Multiple areas of experience: payment processing, customer service (in person & over the phone), sales, loan processing, underwriting, subordinations, account processing, data entry, maintaining customer files, process improvements, training, MS Office: Word, Excel & Outlook, problem-solving, filing, typing, call center environments, and I am an Illinois notary public. Something I learned early in my career: “It takes months to find a customer, and seconds to lose one.” Treating customers how I want to be treated, has served me well over the years. In my spare time, I educate others on wellness with a large manufacturing company. I like working with people and helping people reach their goals and dreams.
Cu/America Financial Services, Inc
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Mortgage Loan ProcessorCu/America Financial Services, Inc Mar 2020 - PresentLombard, Illinois, United States
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Lockbox ProcessorPnc Oct 2018 - Sep 2019Itasca, IllinoisProcess payments for customers in the lockbox department. Keying information to verify checks and information is processed correctly. -
Loan Processor 1 / Subordination DepartmentUs Tech Solutions May 2018 - Oct 2018Downers Grove, IllinoisWorked as a temporary worker for PNC Mortgage, a division of PNC Bank. Subordination Processor, experience reviewing the title to determine if liens on the title, familiar with loan documents, effective communication skills working with both the loan processor & loan officer to obtain a complete file to send in for a subordination to be processed. Assigned to a re-indexing project where I trained the auditor who conducted an audit on our team. I also trained my whole team on how to re-index files.
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UnderwriterJpmorgan Chase & Co. Apr 2017 - Aug 2017Downers Grove, IllinoisReviewed loan application for new purchase loans, purchase/ refinance multiple properties and looked at multiple businesses to determine income. -
Workout Specialist / Mortgage Underwriter / Subordination Underwriter / Customer ServiceHsbc Aug 1988 - Dec 2016Elmhurst, IllinoisCall center environment, provided customer service to lenders, attorneys and customers. Processed subordinations to lenders refinancing 1st mortgages and subordinating our 2nd mortgage. Worked with multiple departments to get the job done. Directed non subordination calls to appropriate department to be handled. I typically go over and above my specific job title to help the customer resolve issues with their account and direct their call to the appropriate manager / department to resolve their issue. I believe in doing things right the first time and 1st call resolution. Doing quality work with a great attitude brings repeat business. I've worked in our underwriting department; on retail loans, customer rewrites, and for customers victimized against predatory lending.
Barbara Laing Education Details
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General Studies
Frequently Asked Questions about Barbara Laing
What company does Barbara Laing work for?
Barbara Laing works for Cu/america Financial Services, Inc
What is Barbara Laing's role at the current company?
Barbara Laing's current role is Banking professional / Wellness educator with a large wellness company..
What schools did Barbara Laing attend?
Barbara Laing attended College Of Dupage.
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