Process payments for customers in the lockbox department. Keying information to verify checks and information is processed correctly.

Worked as a temporary worker for PNC Mortgage, a division of PNC Bank. Subordination Processor, experience reviewing the title to determine if liens on the title, familiar with loan documents, effective communication skills working with both the loan processor & loan officer to obtain a complete file to send in for a subordination to be processed. Assigned to a re-indexing project where I trained the auditor who conducted an audit on our team. I also trained my whole team on how to re-index files.

Reviewed loan application for new purchase loans, purchase/ refinance multiple properties and looked at multiple businesses to determine income.

Call center environment, provided customer service to lenders, attorneys and customers. Processed subordinations to lenders refinancing 1st mortgages and subordinating our 2nd mortgage. Worked with multiple departments to get the job done. Directed non subordination calls to appropriate department to be handled. I typically go over and above my specific job title to help the customer resolve issues with their account and direct their call to the appropriate manager / department to resolve their issue. I believe in doing things right the first time and 1st call resolution. Doing quality work with a great attitude brings repeat business. I've worked in our underwriting department; on retail loans, customer rewrites, and for customers victimized against predatory lending.