Barbara Lucas Email & Phone Number

Alpharetta, Ga

Manager, National Accounts (2014 – 2022)Inspection Program Manager (2012 – 2014)Managed relationships with major clients in the US and Canada (including regular touchpoints, quarterly business reviews, deliverables monitoring, monitoring/reporting on KPI’s, championing IT/business initiatives); produced copy/presentations for proposals, business reviews, training, audit remediation, SOP’s and crisis communications; served as Subject Matter Expert (SME) on business software, field procedures, and IT systems for client partners and internal teammates; and provided online/on-site demonstrations for proposals, new programs, and program/software enhancements.• Managed onboarding of and ongoing relationships with major clients accounting for $45 million in revenue (e.g., Toyota, Mercedes-Benz, Lexus, Hyundai Motors, Ford, Audi, and Porsche) from proposal/RFP stage through program design and launch. • Produced copy/graphics and edited manuals for our client portal users, specialty program users, and user administration teams.• Clients consistently expressed high levels of satisfaction on annual surveys.

Alpharetta, Ga

Field Operations Manager (2007 - 2012)Field Operations Supervisor (1999 – 2007)Managed relationships with contractor professionals (including recruiting, onboarding, training, certification requirements, performance management, quality monitoring, tracking/reporting on KPI’s); produced copy for training, audit remediation, SOP’s, and crisis communications; served as Subject-Matter Expert (SME) for field team to assist contractors with questions about field technology, client programs, and business practices; and provided demonstrations/documentation for new business and program/software enhancements.• Recruited, trained, and managed relationships with and performance of network of 120+ remote contractor inspectors.• Produced copy for and coordinated launch of major video training program, including monitoring certifications of contractors who successfully completed the program.• Ensure field met KPI’s set by clients while controlling cost and implemented process improvements to drive efficiency.

Kirtland, Ohio, United States

Designed curricula for online and in-person writing college-level English courses (areas include developmental writing, basic composition, the research paper, literature and composition, short fiction), design criteria for assessing performance, evaluate performance, and provide feedback to assist in further developing skills being taught; act as mentor and subject-matter expert; tutor students in writing for courses, conference presentations, and GED tests (in English and math skills).• Consistently received positive evaluations from students.• Provided courses at the following schools: John Carroll University (University Heights, OH), Lakeland Community College (Mentor, OH), Cleveland State University (Cleveland, OH), University of Maryland European Division (Germany), City Colleges of Chicago European Division (Germany), and Case Western Reserve University (Cleveland, OH).

Cleveland/Akron, Ohio Area

Designed curricula for online and in-person writing college-level English courses (areas include developmental writing, basic composition, the research paper, literature and composition, short fiction), design criteria for assessing performance, evaluate performance, and provide feedback to assist in further developing skills being taught; act as mentor and subject-matter expert; tutor students in writing for courses, conference presentations, and GED tests (in English and math skills).• Consistently received positive evaluations from students.• Provided courses at the following schools: John Carroll University (University Heights, OH), Lakeland Community College (Mentor, OH), Cleveland State University (Cleveland, OH), University of Maryland European Division (Germany), City Colleges of Chicago European Division (Germany), and Case Western Reserve University (Cleveland, OH).

Cleveland/Akron, Ohio Area

Designed curricula for online and in-person writing college-level English courses (areas include developmental writing, basic composition, the research paper, literature and composition, short fiction), design criteria for assessing performance, evaluate performance, and provide feedback to assist in further developing skills being taught; act as mentor and subject-matter expert; tutor students in writing for courses, conference presentations, and GED tests (in English and math skills).• Consistently received positive evaluations from students.• Provided courses at the following schools: John Carroll University (University Heights, OH), Lakeland Community College (Mentor, OH), Cleveland State University (Cleveland, OH), University of Maryland European Division (Germany), City Colleges of Chicago European Division (Germany), and Case Western Reserve University (Cleveland, OH).

Heidelberg, Baden-Württemberg, Germany

Designed curricula for online and in-person writing college-level English courses (areas include developmental writing, basic composition, the research paper, literature and composition, short fiction), design criteria for assessing performance, evaluate performance, and provide feedback to assist in further developing skills being taught; act as mentor and subject-matter expert; tutor students in writing for courses, conference presentations, and GED tests (in English and math skills).• Consistently received positive evaluations from students.• Provided courses at the following schools: John Carroll University (University Heights, OH), Lakeland Community College (Mentor, OH), Cleveland State University (Cleveland, OH), University of Maryland European Division (Germany), City Colleges of Chicago European Division (Germany), and Case Western Reserve University (Cleveland, OH).

Manheim, Germany

Designed curricula for online and in-person writing college-level English courses (areas include developmental writing, basic composition, the research paper, literature and composition, short fiction), design criteria for assessing performance, evaluate performance, and provide feedback to assist in further developing skills being taught; act as mentor and subject-matter expert; tutor students in writing for courses, conference presentations, and GED tests (in English and math skills).• Consistently received positive evaluations from students.• Provided courses at the following schools: John Carroll University (University Heights, OH), Lakeland Community College (Mentor, OH), Cleveland State University (Cleveland, OH), University of Maryland European Division (Germany), City Colleges of Chicago European Division (Germany), and Case Western Reserve University (Cleveland, OH).

Ma, English

My Master's concentrated on British Renaissance Literature with interests in drama and masques and the works of John Milton.

Ba, English

BA - Major in English / Minor in Classics