Founded in 1993, Quality Support Group is headquartered in Peabody, MA with branch offices throughout the world. We are strategically placed globally to better serve the expanding multinational marketplace. Quality Support Group is a world leader in consulting and training; our unique integrated methodology is designed to continuously improve your business management systems and impact the bottom line.Quality Support Group emphasizes producing cost savings in your business process improvements while meeting or exceeding customer expectations. This enables our clients to maintain and expand their existing business in the face of a more competitive world market.

Oversees public workshops Oversees and supports day to day activitiesWorks with clients on training objectivesAssigns consultants projects/clientsTrainer resource developmentWorks with clients to completed training grant in 24 month periodAssists in designing training programsWorks with consultants on client questions, support, new opportunities

Business development Main point of contact for customersWork with QSG consultants and customers to support training objective and meet client requirementsHandle customer complaintsExecute training grants and plans with clients

Soft Skills trainerLiaison to existing customersDevelop training plans based on customer requirementsOffice support for invoicing, marketing, and public workshops

Develop and manage syllabus materials. The adjunct professor is responsible for selecting and compiling tests, assignments and/or online discussion exercises that permit measurement of performance relative to standardized learning objectives. Courses include:• Managing in a Diverse Environment• Ethical Decision Making• Organizational Behavior • Evidence Based Leadership• Assessing Your Leadership Capabilities• Leading Teams Virtual and Local• Leading and Managing Change• Service Learning Seminar

• Analyzed no-bid information, using this to generate new sales• Created sales ‘dashboard’ report stating trends by supplier, customer and/or parts• Collaborated Product of the Month• Inventory Review (existing vs. incoming)• Examined POS reports• Investigated worldwide trends with global customers

• Accountable to uphold Merrimack’s high academic standards for the classroom and financial planning programs through management of curriculum and faculty• Responsibilities include overseeing programs, hiring and managing faculty, developing and updating curriculum, creating new courses, and promoting our programs through marketing seminars and events• Serve as liaison to CFP Board, professional organizations, local financial planning firms, and the students• Customize CFP training for local businesses in the financial industry. Offer courses on-site