PROFILEGoal-directed, results-oriented professional with a strong medical background and business experience. Skilled communicator, persuasive and adaptable. Self-motivated with high energy, initiative and focus. Keen insight into the needs and views of others. Able to listen and identify issues or problem areas and form innovative solutions. RELEVANT SKILLS*Directed operations of a successful hospital department and satellite office*Provided comprehensive diagnostic and rehabilitative hearing care services*Established and developed a diagnostic/hearing aid program at a local retirement community*Increased department revenue and effectively managed expenses each fiscal year*Coordinated the implementation of pediatric therapy programs within the department*Earned certification as a facilitator of leadership and management training through Development Dimensions, International, Inc. *Facilitated corporate orientation sessions (Commitment to Excellence training) *Trained hospital staff on two newly implemented electronic medical record systems (Cerner and Siemens Smart Chart)*Prepared annual revenue, expense, personnel and operating budgets*Marketed the department’s services to the medical staff and to the communitySpecialties: Clinical specialties include diagnosis of hearing loss, identification of patients' listening needs and effective fitting of hearing aids and assistive listening devices.Leadership education courses include coaching for success, coaching for improvement, managing performance problems and customer service training. Community education/public speaking engagements included topics of improving quality of life through better hearing and advances in digital hearing aid technology.