Barbara Maha Email & Phone Number

Raleigh, Nc, Us

Raleigh, Nc, Us

Apex, North Carolina, United States

❖ Plans and manages all technical aspects of the Town’s human resources information and talent management systems, such as development and implementation of new modules, system maintenance, updates and enhancements, and data integration with various applications.❖ Collaborates with IT and HR to lead the development, documentation and communication of business rules and system policies, processes and procedures.❖ Documents and maintains system configurations, procedures, user documentation, and system updates.❖ Coordinates and executes system testing for implementations, upgrades, and modifications; validates data. Communicates the changes, provides administrator training on new features and provides support to ensure successful knowledge transfer.❖ Participate in HR projects by leading and collaborating on the process/system design, configuration, and testing, and providing support pre and post go live.❖ Identifies and resolves issues as well as working with staff in the Information Technology Department for issues that are outside of the HR expertise, system access and/or scope of responsibilities.❖ Suggests and implements enhancements and/or modifications to current procedures to allow for more efficient processing, while recognizing the interplay of the systems’ setups.❖ Coordinates, tests, and troubleshoots integrations between HR systems and other internal or external systems. Ensures validation of data between systems. Modifies and/or builds set up of system tables as needed.❖ Prepares and presents hands on classroom training on talent management system functionality; creates user guides/training documentation; builds necessary set ups for the training experience.❖ Works closely with departmental liaisons/representatives, providing guidance and education to HRMS end-users, to ensure accuracy of data entry.❖ Technology Utilized – Infor (HRIS), Cornerstone (HRIS/CRM), New World (Tyler Technologies), ExecuTime, Adobe, Excel, MS Teams, MS Outlook.

Raleigh-Durham, North Carolina Area

❖ Facilitate remote human resource functions for two non-profit clients.❖ Serve as main point of contact to aid internal and external customers with inquires related to payroll discrepancies, benefits, onboarding, unemployment claims, employment verifications, and leave time/FMLA. Create new employee personnel records and manage status changes from hired to termination. Prepare and file all documentation. ❖ Reconcile all monthly and bi-weekly benefits invoices & payroll benefits deduction register (e.g., medical, dental, vision, LTD, STD, Aflac, etc.). Ensures consistency across all platforms.❖ Process background checks utilizing vendor platform Castlebranch & Accurate. Reviewed backgrounds for compliance.❖ Workflow review and continuous process improvement. Work with clients to improve HR processes, create SOPs and internal process guides. Review of State and Federal government HR policies, ensuring compliance. ❖ Update forms for upload into DocuSign and Form Stack. Pull and review documents from DocuSign. Manage DocuSign notifications.❖ Provide guidance for employee enrollment into benefits; coordinated open enrollment and quarterly 401k enrollment❖ Special Projects: Migrated client from Castlebranch to Accurate background platform. Migrated client from Paycom HRMS to SAGE HRMS. Implemented new hire tracking system for both clients. Process improvement for new hire workflow, FMLA process, and benefits reconciliation. ❖ Technology Utilized – Word, Foxit (pdf), Excel (V-Lookups, Concatenate), E-Verify (i9 processing), ABCMS/SBI (Federal Criminal Checks), Navigator Portal (Benefits), SAGE/ EBS (timekeeping & payroll), DocuSign, MS Teams, and MS Outlook.

Raleigh, North Carolina

❖ Application/production support for the Office of State Human Resources’ enterprise applications in Learning Management, Performance Management, Applicant Tracking and Position Description Management. ❖ Improved Administrator understanding of system capabilities by providing guidance on system use for training and performance management. ❖ Office of State Human Resources Learning Management System (LMS) Metadata Cleanup Project -- Researched the HR LMS to provide statistical data for system cleanup. Coordinate with LMS learning object owners and senior HR consultants to create system standards to implement across the state. ❖ Responsible for analyzing and researching issues to determine root causes and improving documentation of system procedures. Created system user guides for administrators and end users. ❖ Standard and Custom Report pulls on users, transcript status, performance & goals status. Analysis of reports. ❖ Technology Utilized – Cornerstone (HRIS/CRM). Connect, Word, Power Point, Adobe, Excel, MS Teams, and MS Outlook.

Raleigh-Durham, North Carolina Area

❖ First point of contract for employee interactions providing guidance of policies in relation to disciplinary actions, employee terminations, leaves (LOA/ FMLA), military leave/returns, unemployment claims, time keeping, payroll and other HR issues according to state laws. ❖ Led new hire orientations and on-boarding (classes up to 30 individuals twice a week). Created new employee personnel records, administered and followed up on employee drug screens, handled i9 documentation, and processed employee background checks. Provide guidance on benefits and procedure for benefit enrollment. ❖ Improved the onboarding experience with the creation of new hire orientation power point presentations to provide audio and visual onboarding instruction. ❖ Improved digital filing system and implemented a new hire checklist packet. ❖ Responsible for weekly new hire report and monthly security licensing audits. Data processing and analysis. ❖ Responsible for monthly credit card reconciliation report, invoicing and initial direct deposit setup. Worked with managers to resolve payroll issues. ❖ Worked in conjunction with site recruiter to ensure smooth transition of hires. Backup recruiter. ❖ General Office Support - Coordinating events, booking hotels & meetings. ❖ Technology Utilized – ICIMs (HRIS), WinTeam (HRIS), Sterling (background checks), Optyma (i9 software), Permitium (license tracking), Word, Adobe, Power Point, Excel and MS Outlook.

Raleigh-Durham, North Carolina Area

❖ Conducted high volume, full cycle recruitment of exempt and nonexempt employees. ❖ Developed strategies to source, attract, recruit, network, and retain highly qualified candidates. Extensive use of Boolean search strings. ❖ Improved applicant tracking through HRIS/CRM system (Newton) by implementing keyword associations to candidates. ❖ Revitalized hiring of IT personnel by building a new pipeline of candidates and creating attractive job templates for social media postings. ❖ Created company documentation (forms using Adobe and Word) and marketing platforms (job postings). ❖ Conducted in person, phone and teleconferencing interviews with potential candidates. Scheduling of office meetings. Coordinating events & meetings. ❖ Recruiting experience for programmers, desktop & application support, office assistants, business analysts, laboratory managers, and medical staff. ❖ Supported HR Coordinator onboarding efforts with use of vendor management system (VMS) - PeopleSoft and Beeline ❖ Reviewed company benefits, 401k and medical plans with new contractors. ❖ Led salary/contract negotiations. Provide fair and market based financial quotes. ❖ Technology Utilized – Newton (HRIS system), Beeline (VMS), PeopleSoft (VMS), Connect Teleconferencing, Skype, Google Hangouts, Extensive use of Word, Adobe, Power Point, Excel and MS Outlook.

Raleigh-Durham, North Carolina Area

❖ Web Support for customer interface, desktop support, internet browser troubleshooting, and remote PC troubleshooting. ❖ Support standard operating procedures (SOPs). ❖ Instructed users via phone and/or email on the basic functionality of desktop and internet applications.❖ Provided support for Apple OS application compatibility. ❖ Used Cornerstone application (HRIS/CRM) for administration -- user account inquiries, and bulk data uploads. ❖ Account administration (add/ inactivate users, reset passwords, review records) utilizing Cornerstone software. ❖ General Office Support – handling calls, emails, door access, documentation support.

Rtp

❖ 2 semester (summer/fall) internship participating in the worldwide lab infrastructure support organization for Cisco Services. ❖ Responsible for install of product licenses, loading IOS images, testing connectivity between equipment, providing inventory status and recreation of processes for customer service labs. ❖ Troubleshooting and configuration of OSI layers 1 & 2. ❖ Improved internal lab equipment documentation to ensure accuracy and resolution of issues.

Durham, Nc

❖ Semester long work-study school internship focused on a campus wide network mapping project. ❖ Used Apple software to build access point map detailing wireless signal strength inside Duke campus facilities. ❖ Updated databases.

Raleigh-Durham, North Carolina Area

❖ Performed root cause analysis and provided resolutions to multiple ATT product lines (VoIP, VDNA, MIS, AVOIC, etc.).❖ Functioned as the SME for GCSC supporting all stakeholders internally and externally. ❖ Ensured service level agreements (SLA) were met and standard operating procedures (SOP) were followed. ❖ Responsible for the identification of root causes, resolutions, work-around, testing /implementation, and IT/vendor fixes and/or system design changes for Connect, AVoices, MIS, VDNA and BVoIP enterprise services.❖ Facilitated floor management as a senior team lead, providing onboarding support, training, supervision, documentation, and handled escalation situations. ❖ Worked alongside of M5 coding team to identify and optimize automation. Provided workflow analysis of SASHA application supporting teleconferencing, phone and internet ticketing. ❖ Entered information into call tracking system (AOTS, BMP & Salesforce) and monitored to ensure customer service needs were met for all VOIP and network related issues.❖ Worked with NOC for escalated tickets and dispatches. ❖ Utilized Putty and Looking Glass tools to review router logs for errors and check connectivity to the switch. Key Accomplishments:❖ Consistently ranked in top 5 percentile of department of 300+ employees. ❖ Student Intern of the Month, October 2014, Nominated multiple times. ❖ Assisted in the creation of Tier 1 troubleshooting protocols for AT&T Connect Teleconferencing.

Chapel Hill, Nc

❖ Summer intern for UNC Hospitals Security & Identity Management team. ❖ Identity management through systems audits and licensing reviews. ❖ Extensive use of excel spreadsheets and review of multiple system access points to ensure compliance with HIPAA. ❖ Technology Utilized – HEAT (ticketing system), EPIC, BEACON, Word, Excel, Outlook.

Raleigh-Durham, North Carolina Area

❖ Support for catalog department, including taking of orders, returns, and stocking. ❖ Ran store communications ❖ Handled closing. Error checking the accounting of catalog weekly totals. ❖ Served as backup cashier when needed.

Bachelor’S Degree, Political Science

Activities and Societies: NC State Housing Judicial BoardBS Political Science - focus on international studies and law Minor in Biology

Associate’S Degree, Network And System Administration/Administrator

Activities and Societies: Phi Beta Lambda; Future Business Leaders of America (FBLA) OfficerAAS Information Technology (2017); AAS.

International Business

Activities and Societies: Study Abroad - Lund, Sweden; Deans List 2004; Rotary International - voting delegate, treasurer;Studied.

Associate Of Science - As, Human Resources Management And Services