Delivered excellent service through teamwork and developed solid, on-going customer relationships; trained and certified new hires; provided on-going coaching to new hires; maintained top performance reviews; represented restaurant at DuPont Circle food showcase events; acted primarily as server and acting floor manager to assist in FOH operations; attended manager meetings. Additional restaurant experience: Hotel DuPont, Columbus Inn, Toscana.

Operations Management: Facilitated technical on-boarding of new management consulting employees and weekly consultant meetings; managed SharePoint website, contract, and sales funnel databases. Marketing Communications: Managed and updated Salesforce database and provided reporting. Facilitated client meetings and events with over two hundred attendees; created event marketing website documents and materials; performed billable client project work testing web-based time reporting system for a major pharmaceutical firm.

Project Manager: Managed Hotel Program book production project in time and on budget. Produced, edited and provided copywriting for RADIUS Hotel Directory & Travel Guide 2002 and 2003; provided tactical support; produced competitive analysis for use in business planning. Coordinated with external stakeholders and Sales and IT department regularly and conducted weekly meetings to track projects.Marketing Communications: Produced hotel program survey for shareholder feedback, collaborated with IT in design plan of directory order website for shareholder use; managed art and text deliverables projects.

Telecommunications Customer Service Communications: As Telecommunications Implementation Specialist, implemented complex business telecommunications product installations, liaised between client and engineering team, provided product specifications and training support to clients for major business project design; maintained top 5% of productivity and accuracy measurements. As a Telecommunications Customer Service Representative for the residential line of business, I consistently achieved high ratings on customer problem resolution, sales, and customer engagement. Call center experience. Consultative Selling: As Business Sales Account Manager, sold business telecommunications solutions based on client's needs, provided on-going client support, consistently generating revenue 30% above telecommunications sales objectives.