Barbara Melton Email and Phone Number

Provide Marketing Operations support for client in creation of programs, campaigns, bases and trees as requested by client. Includes documentation, setup and quality review to ensure compliance with Marketing objectives.* Create, update and distribute statistical reports for emails deployed for multiple lines of business.• Design, test and document system changes to enhance and/or support client needs.• Create and manage financial offers to be used throughout the organization for all LOB.

* Supported and improved database applications used for Telemarketing including daily productivity reports, commission, year to date summaries as well as other information for multiple locations including 10 outside vendors.* Improved employee satisfaction by 18% by developing and implementing database system on network to allow access to information for other departments and eliminate paper hand-offs.* Received President's Award in recognition of special projects including designing, programming, testing and documention of system for tracking Telemarketing activity needed in multiple locations.

Provide systems support to the Mortgage Origination Group with a staff of 120 including five managers and a Vice President. Group generated over $3.5 billion in annual volume. Manage mainframe origination applications including testing and training on all new installations and enhancements. Write and produce all user manuals