Drive strategic initiatives from inception to fruition, guiding the process of strategic assessment of training, communications, engagement, D&I practices, and Software Development & IT governance through alignment, implementation, operationalization, measurement, and administration.Develop and enhance executive communications and presentations, ensuring alignment across leaders and promoting branding consistency. This includes content creation and collection for various newsletters, intranet team sites, content pages, event recaps, and many more employee communication touch points with the purpose of informing our teams of who we are as a team, how we work and how we deliver for our customers.Execute strategic learning and development initiatives by creating learning paths for technical teams, enhancing awareness campaigns for available learning and development tools and company offerings, and leading an instructional design team that creates, maintains, and enhances new and existing learnings with a focus on company onboarding, tools alignment, internal team processes, D&I practices, learning paths connected to career paths, and overall employee satisfaction around L&D opportunities to drive employee engagement and retention goals set by leadership.Drive awareness, adoption, and implementation of various technical, security, and architectural standards by engaging leadership, driving awareness and education on each of our standards, increasing participation in our standards development across our technical teams, and working with leaders to enable teams to have the standards embedded in their processes.Notable Accomplishments:Selected as a member on the D&I Council Increased L&D engagement by 12% in the first 12 months of rebrand and 18 fresh courses in 2024Launched Bi-Monthly Team NewsletterExecuted first Volunteer Month across 3 cities, 3 days each city, 2 events each day, partnered with 17 non-profits, over 3,000 volunteer hours

Serve as board advisor for the local chapter of NAMIC. This role involves providing experience, guidance, and assistance to the executive board as needed.

Lead the marketing and communications committee for the Rocky Mountain Chapter. Serve as both an execution and advisory role. Develop email and social media campaigns and assist with developing content for the website. Support the various committees and the executive board.

Serve as advisor, brand ambassador, coach and mentor to the current board of directors and volunteers. Educate new and existing board members on chapter history, state of affairs, process and technology improvements, process enhancements. Co-host an Ask Me Anything monthly session to assist board members with anything they need regarding the operations of their programs.

In the role as President of The WICT Network Rocky Mountain chapter, I oversee a non-profit board of 55 professional women and men volunteers that create amazing, challenging, and heart-warming programming, educational, and networking opportunities for our over 1,000 members and industry partners. Our mission is to create and develop women leaders in the media, entertainment, and technology industries. It is my privilege to serve with these amazing humans with the sole purpose of lifting each other up.

Assume and accept the responsibilities as designated by the chapter President in his/her absenceAttend 80% of all chapter board meetings and chapter eventsAs a member of the Executive Board, participate in chapter spending decisionsParticipate in Executive board meetings and/or conference calls, as necessaryAssist and/or oversee governance with the Strategic planning processProvide continuity for the Succession planning process and formulates plans for his/her term by organizing the Succession planning committeeDevelop an action plan to further identify and add clarity to all roles and responsibilities prior to the annual transitionEnsure appropriate follow-up and effective transitioning of all chapter dutiesOrganize the financial review process by identifying three (3) volunteers to independently audit the previous year’s financesProvide final review as the primary signatory for all chapter contractsComplete the final review of all submissions to National, including the Model Chapter Business PlanServe as the designated “check-in” for Board members who are having problems, who need help with workload/priorities, and/or cannot attend a Board meetingProvide updates at board meetings

Lead the social media and communications for this industry non-profit. Developed a strategy for implementing automated social media and newsletter communications to reach our consumers and existing members. This strategy led to an increase in membership by 54%, as well as increasing program attendance by 23%. We utilized SEO strategies and SEO tools to increase web traffic, social media engagement and registration to our events.

· Drives change management, communication planning, and execution efforts within PPMO, Product, and Engineering domains. · Ensures strategic alignment of the portfolio to product and technology level strategy and goals · Facilitates Senior Executive level portfolio planning, prioritization, and status update discussions· Defines standards for lean portfolio and program management processes, services, and deliverables while continually assessing, growing, and enhancing those capabilities within the portfolio· Uses insight, experience, and knowledge to drive the utilization of technology to support the enablement of portfolio and program management processes and practices· Works with executive leadership and teams to define portfolio-level metrics and measurement practices and align goals across the streaming organization as well as with enterprise-level goals · Drives alignment across the product, PMO, and engineering teams and with other key stakeholders, to enable delivery success· Develops a high-performance team, inclusive culture, and environment.Creates and fosters a positive culture where teammates are excited to work and grow professionally. Coaches and mentors team members to retain and develop top talent to build a strong team of program managers, scrum masters, and delivery teams, and serves as an escalation point to address critical actions or issues. Participates and contributes to the learning activities around Communities of Practice across the enterprise.

Lead and manage a cross functional team of technologists with focus on collaboration for timely quality results to deliver Spectrum Mobile offering for Charter network.-Increased business value delivery and reduced delivery collision throughout the Spectrum Mobile roadmap by 25%.-Developed and executed plan to centralize release management across all Spectrum Mobile vertices which resulted in a reduction of deployment window overall time by 20%.-Consolidated individual teams’ release management activities to a consolidated centralized release management tool.Go-To-Market AccelerationMy team is driving a cross-functional initiative to accelerate Mobile’s ability to capitalize and respond to market changes. This includes a focus on product catalog (MPCAT) development and delivery timeline reductions, and reducing delivery time to consumers in order to provide features and functionality at a more rapid pace through agile transformation. Mobile Release Management-My team drives coordination efforts for cross-functional mobile deployments to align delivery teams, formulate release schedules and timelines, and provide expertise and guidance to the mobile product team. We are also in charge of roadmap and portfolio prioritization reviews.-Responsible for managing the Verizon SOWs documentation and repository. Connected the delivery teams with product teams to drive resolution to BAU issues. Responsible for providing security risk assessments, vendor risk assessments and unified architecture board coordination related to Mobile projects.

Led B/OSS teams from development through launch of Spectrum Mobile offering.Managed requirements and development team delivery across supply chain, payment, OSS/BSS, taxes, promotions engine and value-added services. Coordinated requirements gathering, development, environment analysis, testing, defect management and release management efforts across multiple cross functional teams on regular cadence. Built and managed integration schedules using agile methodologies and executive level enterprise reporting and KPIs. Led a team of project managers to drive project timelines and delivery. Led vendor management, stakeholder management, and delivered process improvements to further improve speed to market.· Delivered over 50 features/products for Spectrum Mobile as the lead project manager.· Facilitated and managed monthly releases for mobile roadmap.· Managed the B/OSS vendor as well as staffing resources through consulting firms.· Managed all vendor contracts and renewal agreements.· Delivered CapEx and OpEx budgets for B/OSS program for Spectrum Mobile 2018-2019.

Led a team of developers to re-launch the company’s Intranet.Created and implemented process and project planning for intranet projects. Drove and delivered a streamlined approach to project lifecycle management. Lead a consulting development team. Identified key areas of process improvement. Directed and managed client communication.· Developed, maintained, and managed SharePoint site administration.· Mapped and improved SharePoint farm architecture.· Created intake and software development life cycle processes.· Drove project completion times down by 20%.· Delivered 92% projects on time and on budget—an increase of two-folds.

Responsible for project portfolio and resource management for Software Development Lifecycle (SDLC), governance, training, progress tracking across lifecycle quality gates, and developing automation to enable guardrails and report generation.· Created and built SharePoint ePMO site to manage a $10M annual portfolio of projects in SharePoint 2013 to automate project status, project reporting and dashboards for executive leaders.· Developed time and effort reduction to automate KPI reporting, streamline and standardize project management.· Organized and facilitated off-site Engineering Conference Demo rooms for enterprise wide expo.· Partnered with the accountable and project managers to maintain portfolio including project budget, forecast, and to assess and manage portfolio risk.· Partnered with key stakeholders to establish PPM process documentation, functional requirements for PPM and reporting to conduct analysis and reporting for prioritization. Developed and implemented monthly KPI reports for portfolio performance measurement.· Collaborated and partnered closely with Human Resources and Finance teams for procurement and approval of financial and resource requests for vendor capital funding and support the forecasting process.

Chief Information Officer of Solutions Development & Operations and the VP, Billing & CRM Services and team of over 250 at three locations within Florida.• Leadership: Lead administrative team including organizing/distributing company-wide promotions and activities. Created and implemented Admin portal on SharePoint, as well as monthly administrative assistant meetings.• Project Management: Assisted project teams with administration, presentation development, and event coordination. Developed SharePoint sites within the organization. Instrumental in coordinating annual Engineering Conference.• Procurement: Reviewed contracts and SOWs and work with Legal and Finance on contract progression. Implemented RFP process for facilities solar panel project. Asset management tracking hardware, software, and facility requests.• Vendor Management: Worked with vendors on meetings and assignments as required. Maintained list of consultants and contractors for facility badge management. Responsible for monitoring, maintaining and updating contract database.

Provide administrative support to the Vice President of Procurement and Materials Management and his six directors. Handle various projects concentrating on budgets, organizational charts, procurement vendor relations, contract database administrator, SharePoint Administrator, spend tracking and analytics and various other sizable projects. Attend to general administrative, including office supply management, and other tasks as needed.

Responsible for performing various high level administrative support for the Senior Vice President and Directors of the Network Engineering and Operations team.

* Project Management: Managed Access database for cellular free lines list. Aided execution of requirements for new release work, managed stop/fail points, effectively communicated updates.* Procurement Management: Managed weekly vendor contract database with legal and internal department heads, review contracts, distribute to departments for sign off. * Vendor Management: Coordinated vendor staff meetings and documented meeting notes to be distributed to executive leadership. Motivated IBM vendor-outsourced personnel with coordinating meetings, discussing new initiatives as well as reviewing and analyzing contract documents, SLA commitment reporting, and project status.

* Led team in supply management, administrative functions, industry licensing and marketing campaigns. Provided solutions to develop and implement marketing campaigns, with support at industry conventions.* HR duties including recruiting, hiring, training, and employee benefits renewal process.* Negotiated office space lease and site selection, including floor planning and contract details. Negotiated one-year extension to current lease during refinancing period without increase to monthly lease amount.

Assisted with 5 Executives in the firm. Responsibilities included booking and managing travel, compiling and filing expense reports, creating and packing client presentations, RFP's and outlines of insurance.

Took inbound calls from Chase credit card customers. Provided billing and online site navigation help to customers. Provided customers with superior help and offered them sales after the inbound call was resolved.

Provided all-around support for call center director, owner and management staff. Responsibilities included recruiting, hiring, and training new call center staff, collecting payroll data, managing staff proof reader, dialer administration, and technical support for clients and employees.

Provided advertising sales and consulting to the Employment section of the paper. Cold-called new potential clients and maintained established clients. The product cycle was every week to every 90 days. Continuous up-selling and creativity was crucial to not only creating happy clients, but producing new client business.