Provide full range of HR Direction for a 450 person team located in 33 states providing a unique cleaning service to clients. Manage a current FT HR staff of 5 and a temp HR staff of 10 and are currently filling 200 roles due to company growth.

Director of Human Resources• Drove all aspects of HR for a $20M manufacturing organization with 85 employees.• Ensure compliance with internal policy, and state / federal regulations.• Lead OSHA reporting, workers compensation case management, and all DES communications.Key Accomplishments:• Determined essential worker status, employee safety measures, and PPP Loan preparation during COVID-19; maintained uptime during Mecklenburg shutdown, achieved zero COVID19 cases facility-wide, educated workforce, and secured two PPP Loans to temporarily cover payroll. • Improved recruiting and retention process; increased staff by 16% with 6% turnover of new hires, which facilitated $55K in recruiting cost avoidance.• Reduced payroll error rate from 25% to 1%.• Created internal attendance tracking tool and launched new attendance policy; ensured employee accountability. Improved on-time arrival by 80% and facilitated consistent disciplinary action for policy violations.• Corrected faulty HR policy shift by realigning existing processes with original company policies; eliminated employee confusion about company rules and elevated trust with the HR office, which engendered improved issue resolution.

Bowl New England – Charlotte, NC 2017 – 2018Director of Human Resources• Led HR for hospitality company with 1,200 employees across 17 locations in 10 states.• Developed and maintained strategic partnerships organization-wide, established trust, which opened the door to manager coaching and development.• Successfully navigated a variety of employee relations issues including theft, sexual harassment, violence in the workplace, and unfair practice claims.Key Accomplishments:• Implemented HRIS system that reduced paperwork by 80% and improved I-9 compliance.• Successfully recruited and onboarded 300+ employees for two new locations; reduced new hire turnover rate from expected 50% to 24%. • Corrected 30-year faulty I-9 creation and storage process; avoided potential $400K in audit fines.

Garretson Resolution Group – Charlotte, NC 2010 – 2017Director of Human Resources• Over saw HR for Legal Services company with 400 Employees spanning four locations across four states.Key Accomplishments:• Implemented full recruiting process to save $1M+ in recruiting fees and increase headcount from 25 to 350 within two years. • Transitioned organization from in-house HRIS partnership with a PEO (Professional Employer Organization); seamlessly moved all functions. including payroll 401K, health, and ancillary insurances within two months, which saved the $300K in benefit costs. • Spearheaded talent development process from paper to a strategic and aligned online process; dramatically increased employee engagement by 60% (mostly millennials – respect for the company increased)• Created a leadership development program involving 14 executive mentors and 40 employee applicants; increased employee engagement, diversity, and inclusion by 30% across departments. Program estimated at value of $100K.

Facilitate a job accountability group of 15 people that meets weekly, to give direction in job search and branding. Created and train a Fearless Networking workshop designed to take the edge off talking to strangers about ourselves.

US National Whitewater Center – Charlotte, NC 2007 – 2010Facilitator / Trainer• Played key role in Outdoor Leadership and Teambuilding organization.• Planned, developed, and delivered leadership and communication curriculum on outdoor high course elements for corporate, youth, and local groups, including half-, full-, and multi-day events. • Led staff of 10 to create a process for zip line that allowed 900+ participants in one day with no injuries.Key Accomplishments:• Conceptualized, designed, and executed 40-hour facilitator training and validation process; increased part-time and volunteer facilitator pool from 2 to 40 within two months.