Maintain Warranty Contracts

•Take phone and email orders from internal and external customers nationwide.•Enter all toner orders into the database.•Expedite orders in a time sensitive manner.•Research any questions and follow up with clients and vendors as necessary.•Check inventory control and notify stock control departments of orders that would deplete stock.•Route orders to departments for filing and follow up on orders to ensure delivery by specified dates.•Verify price, discount and shipping charges.•Initiate purchase requisitions.•Works with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.•Review invoices and shipping documents.•Compiles statistics and prepares various reports for management

•Works in all areas when and where needed.•Builds and maintains customers relationships•Procures, expedites and delivers product to the departments to facilitate the timely and accurate completion of repairs to customers’ equipment.•Works with customers, in person or on phone, in an effort to sell products or services offered by the company that fill current or future needs and solve customers'.•Responsible for the efficient handling and control of the parts business through proper inventory, record keeping, delivery and reporting as well as other duties as specified by the Manager.•Receives, stores, and distributes products, tools, and related equipment within the warehouse, to the internal departments and to customers.•Process and retrieve warranty parts and cores, tagging and locating as necessary.•Builds and maintains relationships with co-workers.•Processes vendor invoices for payment•Processes customer payments in any of the acceptable forms, assuring that credit policies are observed when credit is the chosen payment method.

Provide and process procurement support, credits and core returns to various internal departments and external customers. Communicate with Contract Specialist, Inventory Specialist and Outsource Inventory Specialists, other various internal departments and external customers. Knowledge in DBS, SIS, Antares, Excel, and Word. Complies with all safety and security policies and procedures in accordance with Company standards.

Maintained cost effectiveness by ensuring that product and related services for rental equipment are purchased and delivered in an efficient manner. Develop customer service by effectively supporting various departments with all repair services, and inventory issues. Monitors delivery status, reconciles invoices, track repair services to assist in reducing down time. Communicate with the manufacturers and field personnel regarding new repair procedures. Expedite purchase orders with correct pricing, and correct part numbers from a parts purchasing pool. Answer high volume of in-coming calls, emails and in-person inquiries from colleagues, and treat each person with respect and provide information and referrals. Reviews files to determine unused items and recommends disposal of excess stock, Complies with all safety and security policies and procedures in accordance with Company standards.•Maintained cost effectiveness by ensuring that product and related services for rental equipment are purchased and delivered in an efficient manner. •Develop customer service by effectively supporting various departments with all repair services, and inventory issues. •Monitors delivery status, reconciles invoices, track repair services to assist in reducing down time. •Communicate with the manufacturers and field personnel regarding new repair procedures. •Expedite purchase orders with correct pricing, and correct part numbers from a parts purchasing pool. •Answer high volume of in-coming calls, emails and in-person inquiries from colleagues, and treat each person with respect and provide information and referrals. •Reviews files to determine unused items and recommends disposal of excess stock, Complies with all safety and security policies and procedures in accordance with Company standards.