Chief experience officer leading a team of developers, designers, and marketers who strategically create immersive customer experiences that embrace the beauty of elegantly designed solutions. Digital applications, marketing, and collateral brand expressions.

Stephenson Ventures is a San Francisco based company.

Since 2003, Internet Simplicity has been a silicon Valley based web development firm with a passion for the technical end of website development.

300FeetOut is a fully integrated agency that creates immersive brand experiences. We have a firm fix in anything web related, branded, and associated brand creative.- Comprehensive operational management at an international interactive design studio specializing in luxury hospitality. Our client list includes Alohilani Resort, Aspen SnowMass Ski Company, the Walt Disney Family, Leading Hotels of the World, VISA, SAP, Nira Hotels and Resorts (Europe/Africa), Puntacana International… Show more 300FeetOut is a fully integrated agency that creates immersive brand experiences. We have a firm fix in anything web related, branded, and associated brand creative.- Comprehensive operational management at an international interactive design studio specializing in luxury hospitality. Our client list includes Alohilani Resort, Aspen SnowMass Ski Company, the Walt Disney Family, Leading Hotels of the World, VISA, SAP, Nira Hotels and Resorts (Europe/Africa), Puntacana International Airport, Spa Finder, Geisel Hotels (Germany), Lebua (India and Thailand), Culina at Four Seasons, and more.- Online Marketing expertise. Social Media, and SEO consulting for strategy and implementation across local and international markets and various industry verticals. Includes mobile strategies, trend forecasting, presenting at client conferences, and content production. - Project management of all builds and projects with international teams and vendors using modified versions of waterfall and agile methodologies based on client need. - Managed internal systems and databases, including implementing CRM for Client Services and all client contact points.- Revamped HR policies and benefit programs, created training programs and manuals, established setup for systems, maintained compliance and contract negotiation with full and part time staff and contractors. - Business Development including contract and legal negotiations with both new and existing clients.- Financial oversight, including AR & AP, collections and payroll. Analysis and modeling for purchasing and business development forecasting.- Improved redundancy, streamlined IT systems to include elimination of duplicate processes, vetted all new technology and software, including application development processes for news systems, searches, and e-commerce for client deployment. Show less

Online educational platform for teachers and administrators. - Directed and coordinated Salesforce CRM enterprise conversion in tandem with internal filemaker contract database including reporting & analysis processes.- Created and directed sales methodology and approach based on historic and current user data and analysis.

RSS feed aggregator - client support, recommendations, and analysis of data.- Selected and Installed CRM system within budget utilizing user feedback, staff skill set, product knowledge and FAQ for startup RSS company.- Write, update, and maintain online FAQ and help pages; develop and maintain database of user requests, suggestions, error/bug reporting and appropriate responses, to include online user forums. Report database findings and statistical trends based on user… Show more RSS feed aggregator - client support, recommendations, and analysis of data.- Selected and Installed CRM system within budget utilizing user feedback, staff skill set, product knowledge and FAQ for startup RSS company.- Write, update, and maintain online FAQ and help pages; develop and maintain database of user requests, suggestions, error/bug reporting and appropriate responses, to include online user forums. Report database findings and statistical trends based on user response.- Project management for online application process and development. Show less

Online & Offline Auction House. - Directed client services operations for 135 year old international fine art auction house, with annual revenue of $100 million, supervising staff of 72 (with 15 direct reports) across 5 departments: Client Services, Preview and Auctions, Property Appraisal Administration, Catalog Direct Mail and Database List Management.- External communications, problem-resolution and escalation procedures, CRM and ACD (call center) systems, procedures and… Show more Online & Offline Auction House. - Directed client services operations for 135 year old international fine art auction house, with annual revenue of $100 million, supervising staff of 72 (with 15 direct reports) across 5 departments: Client Services, Preview and Auctions, Property Appraisal Administration, Catalog Direct Mail and Database List Management.- External communications, problem-resolution and escalation procedures, CRM and ACD (call center) systems, procedures and database.- Internal communications, dynamic departmental manual creation and implemented training procedures for local and international operations.- Reduced headcount and expenses by 20% through targeted staff recruiting and employee performance improvement plans, while maintaining gold standard client services standards.- Enforced management processes, integrating existing proprietary database system, resulting in reduced representative response time and 24-hour client information.- Marketing direct mail including direct mail fulfillment and subscription, initiation and maintenance of vendor relationships- Increased catalog sales revenue by 50% in one year, while reducing refunds and complaints by 95%, via promotions and process upgrades. - Managed multi-departmental budgets and forecasting, developing organizational initiatives in coordination with Finance, Operations, Marketing and Specialty Departments.- Workflow and user feedback analysis, leading to implementation of 24/7 online payment and web-based property appraisal applications.- System platform transition for company wide CRM. (featured in a cover story on CRM magazine in March 2003)- Project management for company wide database conversion, including manuals and training. Show less

Marketing for eBay Premier- ebay's high end site. - Supported marketing activities for eBay Premier and Live Auction sites, including promotions, merchandising, sweepstakes, trade shows, events, partner recruiting and online/offline advertising from creation through execution.- Online promotions working cross-functionally with web development (HTML), product and internal marketing teams and external clients.- Trade show coordination for eBay Premier and eBay Live Auctions… Show more Marketing for eBay Premier- ebay's high end site. - Supported marketing activities for eBay Premier and Live Auction sites, including promotions, merchandising, sweepstakes, trade shows, events, partner recruiting and online/offline advertising from creation through execution.- Online promotions working cross-functionally with web development (HTML), product and internal marketing teams and external clients.- Trade show coordination for eBay Premier and eBay Live Auctions, includes art fairs and special events. Developed event logistic procedures, managed vendor selection, and on site presence.- External marketing communications content producer. Created and implemented direct mail efforts to over 280,000 readers, averaging a click through of 20%. Wrote copy, created/organized content and managed external communication.- Internal departmental communications systems initiation, planning and implementation - Business development, dealer communication, vetting and created automated application approval processes.- Marketing and user information database mining, research, analysis and recommendations. Show less

Office Coordinator for the Foreign Languages and Literature (FLL) Department in the College of Liberal Arts and Sciences (CLAS)