Barbara Russack Email & Phone Number

Kenwood, California, United States

Responsible for all aspects of managing a direct to consumer boutique winery. We are Sonoma Valley’s premier Zinfandel house. Case production 3500-6500.

Kenwood, Ca

Involved in all aspects of maintaining, implementing, and growing Landmark's Wine Society. Manage wine club team and provide concierge level customer service to members, provide analytical data to upper management, assist in creating revenue generating programs for wine club, and handle all DTC customer service.

Napa, Ca

While others may shy away from challenges, I crave conquering them! What wine country job is more challenging than that of Wine Club manager?? I thrive in it!At Saddleback Cellars I champion growing our club membership, creating fun and engaging e-commerce to promote online wine sales, and basically cajoling, coercing, or persuading my like-minded team mates to do the same! Together we are responsible for creating an extraordinary experience in wine country for our guests. I also wear the distinguished hats of Social Media manager, IT/website manager, and Staples office supply manager! Also, winery dog-walker....Whether in person or over the phone, I have an innate ability to quickly assess guests/clients needs regarding wine and the experience they are seeking, in order to provide the highest level of customer service. I have an engaging, humorous, and outgoing personality, coupled with a strong background in club management, club growth & sales, and a proven track record in exceeding sales quotas, and delivering excellent customer service. I am a self-starter, clear communicator, positive team player, multi-tasker and highly organized. I am accustomed to wearing many hats to get a job done, and collaborating with other team members to accomplish goals. Thanks for taking the time to read about my current position!

Napa, Ca

Wine club manager for an ultra premium Carneros family winery. Responsible for a large (1000+) wine club, and all associated activities to ensure consistent growth, an exceptional club & guest experience, and to have fun!

Responsible for managing events and catering, as well as creating synergistic business opportunities to increase revenue. Goal: provide the best possible wine experience for customers - both in-store and at off-site catering and wine tasting events.

Created and marketed weekly e-newsletter and other online wine promotions.Promoted and marketed wines online, in-store, and at events – i.e.: Boston Wine Expo, in-home wine tasting parties, wine dinners, and charity events.Assisted customers with wine purchases, Recommended food & wine pairing requests as needed by our Beverage & Catering division. Managed and operated the in-home wine tasting division of D&L Liquors – Dionysus Divas Responsible for maintaining accurate and timely inventory of wines across 3 stores.Collaborated with distributors and management to stock interesting and new wine recommendations.

Responsible for account management and continued securing of long-term profitability within the North American customer base of national wireless carriers. Goals include up-selling LiveWire Mobile products/services, anticipating and managing client expectations, working with project and product managers to deliver on time requests and enhancements, and providing a consultative approach to the client relationships to ensure utmost client satisfaction with LiveWire Mobile products and services.

Coordinated and balanced customer programs in North America and Europe with existing account management team to ensure contract renewals for customer base that was accountable for 80% of corporate revenue. Primary escalation path for client management issues and participated in pre and post sales activities with new and existing account base

Responsible for account management of largest customer, as well as providing support for other account managers in best practices, customer resolution, and project and program management. Ensured proper resource alignment across customer programs based on revenue and growth forecast

• Manage day-to-day technical and business operations, assist in sales initiatives, anticipate and manage client expectations for two national clients - AT&T and Sprint • Contribute to achieving sales goals and managing client revenue • Develop strategies and solutions to increase product penetration, secure long term commitment via contractual obligations, and positively impact client’s return on investment• Responsible for planning and managing non-consulting service projects and implementing technical client related projects • Responsible for all post implementation of Consulting services projects• Create and present dynamic product and sales presentations

Responsible for prospecting, increasing existing customer revenue, and ensuring continued market penetration of Cingular Wireless (now AT&T) subscribers in companies ranging from 50-500 employees.

Education record

Bs, Accounting, Minor Business Management