Medical Records (May 2019 – Jan 2022) Identified an opportunity to capture data to create visibility to activity, employee performance, patient data, and analytics by leveraging the SalesForce Platform.  Offsite paper chart initiative which resulted in successfully removing 750K+ paper charts (76%) reducing risk and eliminating expense of unnecessary storage for patient health records beyond retention requirements.  Opened a 2nd location to support health record distribution for walk-in patients to enhance the patient experience. Engaged and actively managed our record distribution vendor resulting in a 50% reduction in processing time from 10 to 5 days. Document Management (Nov 2017 – Jan 2022) Successfully reduced processing turnaround time from 13+ days to 3 days by redefining roles, segmenting work to reflect medical specialties, introducing key performance metrics, maximizing skills of current staff, and recruiting new talent. Identified and implemented a technology solution that streamlined the workflow resulting in a 25% reduction of headcount with more documents processed and consolidation of two physical locations. Partnered with Clinical Operations and Population Health to capture discrete data that supported value-based care model.

Sales Consultant, HR Services (Feb 2017 – November 2017)Consultative selling role, selling to business owners and C-level management of small, mid and large market clients outsourced human resource management, benefit administration (including ACA compliance), co-employment relationships (PEO), payroll, HRIS systems, time keeping systems, and applicant tracking systems.  Exceeded sales performance goals – 115% of YTD quota. District Sales Manager, HR Services (Jan 2016 – Feb 2017)Recruited to build out a sales district that previously struggled for 4+ years in the southern Connecticut and Hudson Valley areas. Charged with coaching and retaining existing staff while recruiting to meet budgeted headcount and performance goals.  Delivered nearly double the prior three quarters’ average sales revenue in the 4th quarter of 2016.  Created strong partnerships and a team focused culture with different sales and operational segments which were historically siloed focusing on collaboration, cross training, improved communication, and team building events

Recruited to join the company to build out a sales district that struggled for 4+ years in the southern Connecticut and Hudson Valley areas. Charged with coaching and retaining existing staff while recruiting to meet budgeted headcount and performance goals. - Delivered nearly double the prior three quarters average sales revenue in the 4th quarter of FY ’16. - Recruited 50% of open headcount via self generation and job boards.- Created strong partnerships and culture with different sales and operational segments that were historically adversarial or non-existent via collaboration, cross training, improved communication and team building events.

Recruited to revitalize operations for a national portfolio valued at $175M. Charged with transforming the group from a collection function to an account management function.  Delivered a 14% increase in receivables/outstanding sales by introducing a disciplined, team-based, tiered approach which prioritized high balances and past due dates and focused on addressing root causes.  Grew overall gross margins within 12 months by significantly reducing write-offs.  Played an integral role in right-sizing the department and streamlining processes to improve service delivery.  Improved the client experience by establishing clear points of contact and introduced operating metrics into quarterly business reviews