Program Manager for enterprise HR initiatives including implementing Skills First infrastructure technologies. Coordinated across business units to determine modernization requirements, prioritizing competing projects, negotiating resource needs, and planned and tracked business and technology team activities. Built and maintained vendor relationships, reviewed and guided SOW and contracts, monitored and controlled projects to ensure project success. Emphasis on planning, controlling, and reporting on ten separate project teams to accomplish the stated objectives, including reviewing and tracking vendor contracts and deliverables. Also served as Project Manager for HR business units to modernize and enhance process and technology projects. Tasks included coordinating with Product Owners, Product Managers, IT development groups, and leadership to ensure enterprise-wide strategic goals were accomplished. Developed and improved cross functional relationships while caring for the product delivery and performing typical PM duties including project planning, monitoring and control; aligning product strategy with competing priorities and projects in an agile structure; risk and issue management; resource leveling; identifying gaps in process and strategizing with leaders on improvement plans. Tools used: MS Office, MS Project, Smartsheets, and Agility.

Primary Project Manager for Software as a Service (SaaS) product, serving clients nationwide on initial implementation as well as customization projects to modernize and automate their health and social services care coordination processes. Developed and improved client relationships while performing typical PM duties in an Agile team including: develop, track, control and report on project plans; risk and issue management; resource scheduling; prioritization and tracking of software development activities. Expanded activities included aligning product strategy roadmap plans. Tools used: MS Office + Project, Sharepoint, Teams, and Jira.

Consultant assisting the CEO of a high tech startup company with a wide variety of tasks including human resources, marketing, US Government contract applications, DARPA $2.5 million project proposal, offsite office logistics, industry specific conferences, and general administrative duties.

Project Manager, IT Systems Readiness, Fleet Programs. Primarily supported the business teams by becoming product subject matter expert. Responsibilities included Agile software change and release coordination, requirements gathering for product enhancements, discovery for impact to IT systems with onboarding of new aircraft fleet type, communication of status to program teams and Leadership, risk and issue management, project planning and end-to-end project management duties. Tools used: MS Office + Project and Sharepoint.

Project Manager on-boarding new aircraft from purchase through maintenance rehabilitation to achieving FAA airworthiness approval and adding to air carrier certification. Also served as Project Manager to implement a new SaaS product to replace a legacy record-keeping system involving aircraft maintenance and parts/inventory. Also ensured maintenance and aircraft records were correct and updated in a timely manner. Worked closely with FAA to ensure quality and timely record keeping.

I managed a Dev Ops team, focusing on Service Management of production systems in the reservation, ticketing, and fulfillment area of the airline. This team provided project implementation support as well as monitoring of live applications. Our primary body of work was to provide first and second level service management for business critical applications, troubleshoot incidents, coordinate service requests for break fix and enhancements, and improve business and IT processes. The team consisted of Business Systems Analysts, Project Managers, Build and Release Engineers, and System Application/Infrastructure Administrators. Certified in ITIL Service Management Fundamentals, we subscribed to the AGILE and LEAN product delivery principles.

The Ancillary Revenue team designs, develops, and maintains enterprise class services that are consumed by internal applications/sales channels as well as external applications/channels. Duties included:* Provide leadership, administration and resource management for Business Systems Technology Analyst team.* Ensure inter-team effectiveness from requirements gathering to solution delivery.* Work with business partners and IT groups to: establish goals, processes and technology initiates; develop and maintain project roadmaps; lead the project prioritization process; define future technology strategies.* Participate in departmental strategy planning, process refinement and organizational development activities.* Manage assigned resources to ensure objectives are met on time and within budget, completing required objectives within aggressive timelines and with resources having competing priorities.* Participate in preparation of capital budget estimates for projects and resources.* Participate in preparation and management of departmental budget.* Participate in recruiting, selecting, and orienting new staff to the team.* Facilitate employee development through creation of goals, setting expectations, giving performance feedback, mentoring and providing development opportunities.

Lead IT project teams utilizing Agile project methodology.

Project Manager for project implementation within the Professional Services Group. Served as project manager for clients throughout the USA. Provided project leadership from project initiation, planning, discovery, modeling, implementation, and transition to on-going support. Worked closely with Solutions Architects and Business Analysts to identify and document project requirements. Liaised with client project managers and organization leaders to provide successful implementation of project within identifed and agreed upon scope, schedule, and budget. Coordinated software release and testing as well as training and support planning.

Project Manager for retail Point of Sale software development and implementation project. Managed all phases of the project. Coordinate cross-team efforts. Interfaced with the customer project management team. Emphasis on risk and issue identification and mitigation, reporting and communication to all organizational levels, controlling project constraints.

At Jeppesen, I served as the PM for a Organizational Change Management Project for a major business and technology improvement program. My duties there also included program coordinator to integrate the business and technology organizations, communication coordinator, and SME coordinator. I worked closely with technology and business experts in an effort to align both sides. Additionally, I mentored and trained peers, served as SME on multiple internal projects, liason between IT and aviation sectors within Jeppesen, performed technical edits for training documentation, and facilitated business process improvement groups (LEAN and Six Sigma).