Barbara Shackleton Email & Phone Number

Seattle, Wa, Us

This is the same position I’ve held for the last few years and is the result of an acquisition of the Ansira T3 automotive business by DealerOn on 9/26/2024.

This is the same role I've had with Sincro. The change is that Sincro has been folded into Ansira now, instead of being called out as Ansira company.

United States

Seattle, Washington

I accepted a role as an employee at Sincro (formerly part of CDK Global) and am very excited to be working here. As a Client Engagement Manager, I work with our OEM clients and Manage Program vendors to add features and functionality to the Sincro core website product and advertising programs. Some of these features and functionality are specific to an OEM and some are more universal in nature. I work with the various product teams on specific requirements to fulfill the OEM requests. Additionally, for my assigned clients I manage issues, questions, and concerns that come up, investigating, and providing timely responses.

Washington

I’m happily back at CDK Global in a contract position, working in Professional Services. I love sharing my expertise and helping CDK and the PS engagement management team implement solutions in the automotive space.

Greater Seattle Area

CDK Global is the largest global provider of integrated information technology and digital marketing solution to the automotive retail industry.- Built highly successful, profitable relationships with automotive industry clients.- Delivered customized software solutions achieving 100% on-time delivery within budget.- Managed Professional Services organization to generate $14M in annual revenue while maintaining margins of 35%- Directed, mentored, and hired Program and Project Managers in using the tools, documents, and processes so that we had consistent and predictable results- Drove the on-going product and project initiatives for the largest and most comprehensive On-line Marketing program to General Motors, generating $300M in annual revenue across 4200 dealers- Delivered Digital Marketing programs for MINI, Kia, GM Canada, GM Mexico, and BMW which generated a combined ~$5M in annual revenue - Instituted a formal delivery methodology across Professional Services organization resulting in consistent and reliable execution/delivery of 60 releases annually- Created a FastTrack Team to provide quick turn around on client requests; ~1,000 client requests handled annually- Created CDK usability lab for conducting our own usability studies on all new client Digital Marketing designs; ensuring consumer usability and satisfaction and layouts.- Developed automated QA processes and measurements to ensure that client development continuously improved - Provided status to stakeholders as well as Executive Management on projects and processes- Performed vendor management

DST Output is the leading provider of paper and electronic bills, statements, and other documents.- Created and launched the new core product which provided online statement presentation and electronic payment capabilities to clients in the financial (Citibank Canada), automotive (Ford Motor Credit, Chrysler Credit, Mercedes Benz Credit), healthcare (Blue Shield of California), and other markets (AmeriGas, DirecTV)- Direction and P&L responsibilities for Professional Services organizations generating $4M in annual revenue and covering the costs of the product development discipline - Implemented a new payment platform, utilizing a banking relationship with Wells Fargo Bank of California and created strategies to form alliances with other key client banks such as Comerica and Commercial Bank of New York- Conducted an inter-departmental team looking at process, hardware, and software improvement opportunities for eBill; resulting processes reduced time to market by 3 days and eliminated redundant code- Introduced the concept of using JAD (Joint Application Design) sessions to improve time-to-market and bring up issues sooner. Enforced use of the SDLC (Software Development Life Cycle) across all teams- Developed a Customer Service client review process where quarterly reviews were done with all clients that covered current projects, issues, billing, and coming enhancements to the product - Created a customer care component to respond immediately to any issues and provide quick turn resolution- Provided training and mentoring to project managers, helping them grow their careers

Pacific Bell was part of the original Bell System, providing telephone services for all of California and Nevada.As a Technical Director:- Managed 45 software engineers responsible for Quality Assurance and production support for the Business Office Support System (BOSS) and the Revenue Collection Risk Management System (RCRMS). BOSS was the tool used in by the Pacific Bell business offices to manage customer accounts and RCRMS was a new system to manage collections of past due phone bills - Managed a team of 5 developers who enhanced and maintained the hold bill application- Managed a team of 10 developers who designed, constructed, and maintained a regression test bed for system testing of Pacific Bell’s Billing system - Performed vendor management (American Management Systems) on development, conversion, and installation of the RCRMS system - Created and monitored metrics for BOSS and RCRMS- Managed group and project budgets, resources, and deliverables- Transitioned BOSS to outsource vendor and managed outsource contract for three applications As a COBOL programmer:- Created high-level designs for all products and services impacting the Usage component of the Billing system- Designed & coordinated software system solutions across billing as part of Billing Design Team - Worked with the Team of thirty members to gain consensus such that optimum designs (taking into account time to market as well as software maintainability) were developed- Designed new process to shorten time to market by making attributes available in configuration files that could be easily changed outside of software releasesBefore being a COBOL programmer I was a cord board operator, a TSPS operator, an investigator & manager in billing & fraud units, a customer service representative & a member of Headquarters staff where I wrote methods & procedures.