• Directed a team of employees dedicated to servicing internal and external customers in quality assurance, reporting, program management, IT and Facilities.• Data protection representative (cybersecurity role).• Developer and coordinator of Business Continuity and Disaster Recovery plan.• Led customer complaints actions and communications regarding quality and laboratory performance issues. Collaborated with other site leadership to improve Net Promoter Score (NPS) by 11 points.

• Knowledge of FDA, EPA, OECD GLP, and a background in life sciences. Led GLP regulatory audits (FDA, EPA).• Responsible for establishing strategic plans, policies, and procedures to ensure quality improvement efforts meet or exceed internal and external customers' needs and expectations.• Developer and coordinator of Business Continuity and Disaster Recovery plan.• Collected, organized, monitored, and distributed information on quality systems and process improvement. Worked with site leadership to improve client on-time-delivery to >90%.

• Provided leadership to the reporting, training, and program management staff to ensure that goals and metrics for productivity and business objectives are met.• Directed a diverse group of employees to ensure overall goals and objectives were met for reporting and program management and aligned with business objectives • Worked in conjunction with operations and support groups to assess the technical training needs of the company, create training material and best practices, and provide instruction.• Coordinated and delivered study director training and worked with the Human Resources department to develop other trainers.

• Collaborated with other leaders to identify short and long-term technical training needs, develop programs to prioritize, and develop materials in collaboration with technical staff.• Coordinated and delivered study director training and worked with the Human Resources department to develop other trainers.• Developed metrics and provided updates on training effectiveness.

Progression of roles and responsibilities over this 10 year period, from writing and editing technical regulatory documents, to leading and continuously developing this team.